Bugzilla Anthropology

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General Agenda

To figure out how people are currently engaging with Bugzilla and see what we can learn about the tool's good, bad, and frustrating qualities.

  • Identify the information we want to gather.
  • Interview stakeholders across the organization.
  • Surface statistics that are relevant to it's use.
  • Identify best practices, useful hacks, and key problem areas.
  • Provide an overview of how Bugzilla is being used.

Status - Updated October 2014

  • The BMO/Auto-Tools team has accepted making the ElasticSearch cluster public see goal details

Status - Updated January 2013

Status - Updated June 4th 2012

  • 22 interviews completed
    • Current estimated required 20 to get high coverage
    • Final Round of interviews, 100% complete.
    • Interview being summaries by Olga Baysal and Reid Holmes of Cheriton School of Computer Science at the University of Waterloo
  • Progress on statistics side remains slow
    • A prototype is imminent, 3 bugs continue to block this progress although some progress has been made in recent days.
    • Once the database schema has been updated with the corrections, automated tests will need to be written to insure that data is trustworthy
    • A understanding of what security concerns there are remaining has been worked out with the security team and there is now a clear road map of what needs to happen to make the information public.
      • Due to resource constraints, it's hard to get an ETA on when this work will be done.
    • Access to current experiments can be found at the following LDAP protected URL

Initial presentation: File:Bugzilla Anthropology Presentation.pdf


Interviews will be a large portion of the programs scope. The the following section includes details about what will be investigated, who will be interviewed, and the notes gathered in those interviews.


Below are the results of the interviews conducted so far. These are the raw transcripts so they are unfiltered and the raw input that was given by the participants. Summaries of this information will be coming but these will be useful for those that want to dig a little deeper.


‎3 Page Summary on Interview Topic Categorization: File:BA - 3 page summary.pdf


Write Ins


Gathering statistics on Bugzilla usage is a good way to provide an additional perspective that can help corroborate or question the information we gather via the interviews. A tool has emerged that seems to provide some solid insight into this area.

As this data significant influence on the interpretation of interview findings, verifying that the data presented is accurate is very important. This work is currently being discussed on the following Etherpad: