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CloudServices/Sync/Canned bug responses: Difference between revisions
CloudServices/Sync/Canned bug responses (view source)
Revision as of 22:00, 27 February 2020
, 27 February 2020Add canned response for clearing bounces
(Add a response for data loss on pasword reset) |
(Add canned response for clearing bounces) |
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Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address. | Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address. | ||
= When a verification email bounces and the user's account is locked = | |||
We'll need to do a couple things on our side, but, in the meantime, could you please make sure accounts@firefox.com is in your address book? Sometimes, confirmation emails get returned for various reasons, and we lock your account as a precaution. Clearing these blocks is currently a manual process. | |||
+ni? :jbuck to clear the bounces. | |||
= Desktop = | = Desktop = | ||