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Thunderbird/Support/Initial SuMoMo content: Difference between revisions
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Revision as of 06:27, 12 January 2010
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== Pre-requisites == | |||
*theming | |||
*search working | |||
* | |||
* | |||
== Thunderbird 3 related content == | == How to Write articles and Meta Content == | ||
Link to articles after completed. | For now please refer to: | ||
[[Thunderbird/Support/InitialHowToWriteKBArticles]] | |||
as well as the style guides below. | |||
Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions) | |||
*https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n | |||
*https://support.mozilla.com/en-US/kb/Creating+articles | |||
*https://support.mozilla.com/en-US/kb/Requesting+an+article | |||
*https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents | |||
*https://support.mozilla.com/en-US/kb/Style+Guide | |||
*https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies | |||
*https://support.mozilla.com/en-US/kb/Translating+articles | |||
== Thunderbird 3 related content == | |||
Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137 | |||
{| class="fullwidth-table sortable" | {| class="fullwidth-table sortable" | ||
|- | |- | ||
| [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search How to use Global Search] | ! article | ||
| P1 | ! priority | ||
| | ! start/end date | ||
! status | |||
|- | |||
| [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search How to use Global Search] | |||
| P1 | |||
| <br> | |||
| <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search SuMoMo staging] | | <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Global+Search SuMoMo staging] | ||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530113 How to use | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530113 How to use Tabs in Thunderbird 3 - 530113] | ||
| P1 | | P1 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Message+Tabs?bl=n SuMoMo staging] | ||
|- | |- | ||
| [https:// | | [https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n Message Archiving] | ||
| P1 | | P1 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">Completed</font> - on | ||
[https://stage.support.mozillamessaging.com/en-US/kb/Archived+messages?bl=n SuMoMo staging] | |||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530116 Thunderbird 3 for Windows 7 Users - 530116] | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530116 Thunderbird 3 for Windows 7 Users - 530116] | ||
| P1 | | P1 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green"></font> <br> | ||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530118 Thunderbird 3 for Users - 530118 ] | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530118 Thunderbird 3 for Users - 530118 ] | ||
| P1 | | P1 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">Draft completed by TMZ (requires editing and approval)</font> <br> | ||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530122 Setting up Thunderbird 3 - 530122 ] | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530122 Setting up Thunderbird 3 - 530122 ] | ||
| P1 | | P1 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts</font> <br> | ||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530123 Keyboard Shortcuts - 530123 ] | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530123 Keyboard Shortcuts - 530123 ] | ||
| P1 | | P1 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">Completed, draft on SuMoMo by Jen Zed]</font> <br> | ||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530127 How to create a Signature File - 530127 ] | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530127 How to create a Signature File - 530127 ] | ||
| P2 | | P2 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">Completed</font> - on [https://stage.support.mozillamessaging.com/en-US/kb/Signatures SuMoMo Stage]<br> | ||
|- | |- | ||
| [https://bugzilla.mozilla.org/show_bug.cgi?id=530131 ISPDB for Users - 530131 | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530131 ISPDB for Users - 530131 ] | ||
| P2 | | P2 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">draft in progress by Jen Zed</font> <br> | ||
|- | |- | ||
| Moving from Thunderbird 2 to 3 | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530133 Moving from Thunderbird 2 to 3 - 530133 ] | ||
| P2 | | P2 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green"></font> <br> | ||
|- | |- | ||
| What is the Migration Assistant | | [https://bugzilla.mozilla.org/show_bug.cgi?id=530135 What is the Migration Assistant - 530135 ] | ||
| P2 | | P2 | ||
| | | <br> | ||
| <font color="green"></font> | | <font color="green">draft in progress by Jen Zed</font> <br> | ||
|} | |} | ||
== Lightning related content == | === Lower Priority === | ||
see [[Calendar:Documentation]] | not in any order of priority | ||
* [https://bugzilla.mozilla.org/show_bug.cgi?id=531917 Thunderbird Junk for users - 531917] | |||
* [https://bugzilla.mozilla.org/show_bug.cgi?id=537818 How to create a newsgroup account - 537818] | |||
* [https://bugzilla.mozilla.org/show_bug.cgi?id=537824 Protecting Stored Passwords using a Master Password - 537824] | |||
== Lightning related content == | |||
see [[Calendar:Documentation]] | |||
== Frequently asked support questions related content == | |||
FAQ page and have answers to the following support questions (link to GS answers) | |||
*Cannot send email | |||
*AT&T Yahoo | |||
* Cannot send email | *Window Live Mail / Hotmail | ||
* AT&T Yahoo | *what to do when email lost (compact folders) | ||
* Window Live Mail / Hotmail | *Compacting Folders | ||
* what to do when email lost (compact folders) | *Deleting index files .msf | ||
* Compacting Folders | *Backing up data | ||
* Deleting index files .msf | *periodic maintenance | ||
* Backing up data | *How to use Get Satisfaction to get support | ||
* periodic maintenance | *How to help support others using Get Satisfaction | ||
* How to use Get Satisfaction to get support | *setting default to html email | ||
* How to help support others using Get Satisfaction | *setting default to plain text | ||
* setting default to html email | *how to temporarily change the default for composition form using the Shift key | ||
* setting default to plain text | *importing Outlook email and contacts into Windows 7 i.e starting from scratch | ||
* how to temporarily change the default for composition form using the Shift key | *importing Outlook email and contacts into Vista | ||
* importing Outlook email and contacts into Windows 7 i.e starting from scratch | |||
* importing Outlook email and contacts into Vista | |||