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Support/Live Chat/Node.js: Difference between revisions
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=== Notes: === | ==== Notes: ==== | ||
* Agents must be approved before they can pick questions from the chat queue. This is currently the "Live Chat helpers" group on sumo | * Agents must be approved before they can pick questions from the chat queue. This is currently the "Live Chat helpers" group on sumo | ||
* Also, room monitors have permission to watch any chat room, open/close the queue, and set other helpers' limits. | * Also, room monitors have permission to watch any chat room, open/close the queue, and set other helpers' limits. | ||
== Features currently used in Live Chat XMPP server == | == Features currently used in Live Chat XMPP server == | ||