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PostCrash: Difference between revisions
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→Primary goal: Engaging with users after Firefox crashes
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The project will require changes to SUMO and Socorro in order to supply the required functionality. For the secondary goal, Session Restore and/or about:crashes need to be changed, too. | The project will require changes to SUMO and Socorro in order to supply the required functionality. For the secondary goal, Session Restore and/or about:crashes need to be changed, too. | ||
= Primary goal: | = Primary goal: Engage with users after Firefox crashes = | ||
We should engage with users via e-mail in the following situations: | We should engage with users via e-mail in the following situations: | ||
* | * After submitting the crash report to provide info about the crash, including relevant support documentation links for the crash signature and generic support documentation for how to avoid crashes in general. | ||
* When new support documentation is available for the particular crash signature (if it didn't exist when the report was submitted). | * When new support documentation is available for the particular crash signature (if it didn't exist when the report was submitted). | ||
* After a bug has been fixed and shipped in a Firefox release, to inform the user that the bug is fixed in Firefox version x.y.z. This will also work as a powerful way of retaining users, including getting users back who may have switched to another browser between the crash report and the fix. | * After a bug has been fixed and shipped in a Firefox release, to inform the user that the bug is fixed in Firefox version x.y.z. This will also work as a powerful way of retaining users, including getting users back who may have switched to another browser between the crash report and the fix. | ||