Support/Kitsune/KB/workflows: Difference between revisions

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== Sumo Navigation ==
== Sumo Navigation ==
*[https://docs.google.com/drawings/edit?id=1O6-XDrXbsIqheQQe_nKtiU5e9Pp8XhgSnpKfF--8OD0&hl=en|Doc]
*[https://docs.google.com/drawings/edit?id=1O6-XDrXbsIqheQQe_nKtiU5e9Pp8XhgSnpKfF--8OD0&hl=en Doc]
[[File:SUMONavigation.jpg|700px]]
[[File:SUMONavigation.jpg|700px]]


== Search ==
== Search ==
*[https://docs.google.com/drawings/edit?id=1d_cThtBVRpnD-Z3aRt73yrwx0HzSQr33ru3ILkXdvMQ&hl=en|Doc]
*[https://docs.google.com/drawings/edit?id=1d_cThtBVRpnD-Z3aRt73yrwx0HzSQr33ru3ILkXdvMQ&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Search_-_Overview_Article|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Search_-_Overview_Article|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_SUMO_Start_Page|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_SUMO_site_entry|Reference]]
[[File:SUMOSearch.jpg|700px]]
[[File:SUMOSearch.jpg|700px]]
== Search Results ==
*[https://docs.google.com/drawings/edit?id=1rTg2ga7EYSJww0wRnwjrczbIpNV9WF9Ic00-IItMQZo&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Search_-_Overview_Article|Reference]]
[[File:SearchResults.jpg|500px]]
== Browsing ==
*[https://docs.google.com/drawings/edit?id=1k_r_Lhu4wUxMgefHgWo81rwMPasVciB_JdOxMlzcphs&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Related_Article|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Categories|Reference]]
[[File:SUMOBrowsing.jpg|700px]]
== Steps ==
*[https://docs.google.com/drawings/edit?id=13us3j4sLc52rstfRWDuQEY45yE6FL2jamNNfhYnjTPM&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Firefox_crashes|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Firefox_crashes_v2|Reference]]
*[http://reports.graymattergravy.com/2010/03/09/screencast-ideas/ Example]
*[http://www.flickr.com/photos/djst/4621395810/ Example]
[[File:ArticleSteps.jpg|700px]]
== Feedback Form ==
*[https://docs.google.com/drawings/edit?id=1YOnU8MAutRwDUMffXLHtIG6k0YnSfpG1dI7zTA7jOEE&hl=en Doc]
*[https://docs.google.com/drawings/edit?id=1383MnrB-ZkA40oiRbj7xbbes2EqcecoPTYmFXE0C57g&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Troubleshooting_problem_not_solved|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Overview_problem_not_solved|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Article_Feedback_-_Helpful|Reference]]
*[[Support/Kitsune/KB/context_scenarios/Ellen#Ellen:_Article_Feedback_-_Not_Helpful|Reference]]
[[File:ArticleFeedback.jpg|700px]]
[[File:ArticleFeedback2.jpg|700px]]
== Edit View ==
*[https://docs.google.com/drawings/edit?id=1xuZ0W1YMme3zRToI0Whn0WGtK66eyW4qclcf59HaHcY&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor.jpg|700px]]
== Edit View Detail ==
*[https://docs.google.com/drawings/edit?id=1Yv_tz06meUOuRiBuDfUV5O4AEbRUq4SD4Eneg_d3s_c&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor2.jpg|700px]]
== Edit View - Adding Steps ==
*[https://docs.google.com/drawings/edit?id=1pkpRjgjHDn6PBVkZ2qoAZ-KmcBixtUDSwURPOPYwyUo&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor-Step-by-Step(2).jpg|700px]]
== Edit View - Drag and drop image ==
*[https://docs.google.com/drawings/edit?id=16lKuZwGdaNghTM6k41Lm5bzntE2oEoRUZ_G25LsHi5U&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor-DragImage.jpg|700px]]
== Edit View - Insert image ==
*[https://docs.google.com/drawings/edit?id=1bS_s0pTAtgMmeljmgcGDw0KCUW25BB6rzA99UHRAVzA&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor-InsertImage(2).jpg|700px]]
== Edit View - Drag and drop video ==
*[https://docs.google.com/drawings/edit?id=1GyHOaT4ctq9TkGzIIRgPUo6DEwhl-za-sAniD7V8CB8&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor-DragVideo.jpg|700px]]
== Edit View - Insert video ==
*[https://docs.google.com/drawings/edit?id=1aT8e0uisfupV95ElM9ER10l1QeRIYFmkgleNweZaxd0&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Bela#Bela:_Create_a_new_article|Reference]]
[[File:WikiEditor-InsertVideo.jpg|700px]]
== Edit Review (English) ==
*[https://docs.google.com/drawings/edit?id=1HO3Gg8u4gDluUkRxTUvnDNBT5fNjX-qN7cVQItQGjJk&hl=en&authkey=CN-YmNAF doc]
[[File:EnglishReview.jpg|700px]]
== First Translation View ==
*[https://docs.google.com/drawings/edit?id=1hODw0B2YPnH_lqh4j6QThgiIPMRtTUzS90c5-mcQz-U&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Pascal|Reference]]
[[File:Translation.jpg|700px]]
== First Translation Review View ==
*[https://docs.google.com/drawings/edit?id=14aucZzego_7WdyEvRfPNm5rmUjIuSxItV3MSwbvFUGs&hl=en&authkey=COin5esI Doc]
[[File:FirstTranslationReview.jpg|700px]]
== Update Translation View ==
*[https://docs.google.com/drawings/edit?id=1wswIHUU8OlSox41GGjGrp9w3TDrlRiCZX3DbQHRTjhY&hl=en Doc]
*[[Support/Kitsune/KB/context_scenarios/Pascal|Reference]]
[[File:UpdateTranslation.jpg|700px]]
== Updated Translation Review View ==
*[https://docs.google.com/drawings/edit?id=1Ntnkfr8acqnDRSN4BlxH_FfLvFdj2NhqIu1xybl3SLQ&hl=en&authkey=CPPetOwJ doc]
[[File:UpdatedTranslationReview.jpg|700px]]


== Pages ==
== Pages ==
*Start page
===P1===
*Start page (mobile)
*P1 Start page (with categories and search) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/browsing/01_front_page.png (wireframe)]
*Search results
*P1 Search results [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/browsing/04_search_results.png (wireframe)]
*Search results (mobile)
*P1 Category Portal (Page linking to a group of related articles (eg. Bookmarks) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/browsing/05_topic.png (wireframe)]
*Category Portal
*P1 Article - View (Overview article) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/browsing/02_article.png (wireframe)]
*Article - View (Overview article)
*P1 Article - Editing [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/02_editing.png (wireframe)]
*Article - View (Reference article)
*P1 Article - Discussion (The discussion tab is an article specific forum)
*Article - View (Troubleshooting article)
*P1 Article - Reviewing edit (Reviewing a page that is being changed, with diff) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/07_reviewing.png (wireframe)]
*Article - View (mobile)
*P1 Article - Reviewing draft (reviewing a newly written article) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/07_reviewing.png (wireframe)]
*Article - Editing
*P1 Article - Translating (translating article for the first time) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/03_translating.png (wireframe)]
*Article - Discussion
*P1 Article - Updating Translation (updating a translation to match current English article)  [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/03_translating.png (wireframe)]
*Article - Reviewing edit
*P1 Article - History (History of edits, like Wikipedia)  [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/04_history.png (wireframe)]
*Article - Reviewing draft
*P1 Article - Compare (Compare 2 edits, like Wikipedia)  [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/contributing/06_comparing_revisions.png (wireframe)]
*Article - Translating
*P1 Media Gallery (Images and Video is held on the top level, in a gallery) [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/toolbox/02_media_gallery.png (wireframe)]
*Article - Updating Translation
*P1 Group Dashboard (information users can act upon, translation status etc.)  [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/toolbox/01_reviewer_dashboard.png (wireframe)] [http://people.mozilla.com/~chowse/drop/sumo/kb/v7/toolbox/02_localizer_dashboard.png (wireframe)]
*Article - History
 
*Article - Statistics (w/ history data)
 
*Article - Discussion
===P3===
*Find and Replace
*P3 Start page (mobile)
*Media Gallery
*P3 Search results (mobile)
*User Dashboard
*P3 Article - View (Reference article)
*Group Dashboard
*P3 Article - View (Troubleshooting article)
*User Profile
*P3 Article - View (mobile)
*Group Profile
*P3 Article - Statistics (w/ history data) (Visitors over time, helpfulnes over time with time of edits overlayed on top of it)
*Messaging
*P3 Find and Replace (Finding and replacing across all or some articles)
*KB Profile
*P3 User Dashboard (information the user can act upon, messages, review que etc.)
*P3 User Profile (information users want to share with the world, avatar etc, name etc.)
*P3 Group Profile (information the group want to share with the world, members, how to get in touch etc.
*P3 Messaging (The KB's private messaging system)
*P3 KB Profile (information about the KB we want to share with the world, active groups, about page etc.)


*Administration
*Administration
**User Administration
** P3 User Administration
**Group Administration
** P3 Group Administration
**KB Dashboard
** P3 KB Dashboard (Stats about how the KB is doing in general, stuff we can act upon)
**Administration - SHOWFOR
** P3 Administration - SHOWFOR
**Administration - Locales
** P3 Administration - Locales
**Administration - Categories
**Administration - Categories
**Administration - Tags
**Administration - Tags
Confirmed users
72

edits