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QA/Talkback/Reproducing Crash Bugs: Difference between revisions
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With the community feedback from bugs and in Talkback data, we hope to use Bug Day to get more eyes on those tricky bugs and see if a few people can find ways to easily reproduce those crashes. | With the community feedback from bugs and in Talkback data, we hope to use Bug Day to get more eyes on those tricky bugs and see if a few people can find ways to easily reproduce those crashes. | ||
== Goals for Bug Day == | |||
* Familiarize yourself with the various Talkback tools and reports. | |||
** Read about [[Talkback_Topcrash_Analysis | Talkback and topcrash analysis]] | |||
** Run some queries and browse the Talkback reports at [http://talkback-public.mozilla.org/talkback/fastfind.jsp Talkback FastFind | QuickSearch | Reports] | |||
* Find UNCONFIRMED crash bugs, try to reproduce them, and update the bug as needed. | |||
** If there is missing information or no steps to reproduce, try to understand what the reporter might have been seeing and ask for clarification and testcase. | |||
** If you are able to reproduce the crash, mark the bug NEW and add your steps to reproduce or testcase to the bug. | |||
** If enough users are unable to reproduce the bug, mark it WORKSFORME. | |||
* Find older bugs that might be good candidates to mark WORKSFORME. Try to find bugs with testcases and/or steps to reproduce that have not seen any action in a while, and try to crash with a recent nightly or major release. If it is no longer an issue and you cannot find any similar crashes in Talkback data, you can mark it WORKSFORME. | |||
'''NOTE:''' Usually when I mark a bug WORKSFORME, I also make sure to say that the bug should be REOPENED if anyone is able reproduce it with a recent nightly or major release. | |||
== Common Bug Queries == | == Common Bug Queries == | ||
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** If you notice a top website mentioned in the bug, it might be worth looking it up in Talkback data to see if the same crash has been reported by a lot of users. | ** If you notice a top website mentioned in the bug, it might be worth looking it up in Talkback data to see if the same crash has been reported by a lot of users. | ||
== Talkback | |||
== [[Mozilla_QA_Community:Talkback | Back to Talkback Central]] == | |||