Confirmed users
3,193
edits
Network Down page: Difference between revisions
no edit summary
Michaelverdi (talk | contribs) (Created page with "{{FeatureStatus |Feature name=Network Down page |Feature stage=Draft |Feature health=OK }} {{FeatureTeam |Feature feature manager=Michael Verdi }} {{FeaturePageBody |Feature over...") |
Michaelverdi (talk | contribs) No edit summary |
||
| (3 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
{{FeatureStatus | {{FeatureStatus | ||
|Feature name=Network Down page | |Feature name=Network Down page | ||
|Feature stage= | |Feature stage=Feature Inbox | ||
|Feature health=OK | |Feature health=OK | ||
}} | }} | ||
| Line 12: | Line 12: | ||
This would provide more meaningful error messages for people and give us the opportunity to give them better suggested troubleshooting steps. | This would provide more meaningful error messages for people and give us the opportunity to give them better suggested troubleshooting steps. | ||
This is especially important because after new Firefox releases many Firefox users find themselves unable to connect because Firefox is being blocked by a firewall. Currently in these situations we show them the "Server not found" message and the first troubleshooting step we suggest is to check the url for typos. If we instead show them a "Network Down" message we can also suggest they check firewall settings if they've just completed a Firefox update. | This is especially important because after new Firefox releases many Firefox users find themselves unable to connect because Firefox is being blocked by a firewall (up to 50% of support questions are about this). Currently in these situations we show them the "Server not found" message and the first troubleshooting step we suggest is to check the url for typos. If we instead show them a "Network Down" message we can also suggest they check firewall settings if they've just completed a Firefox update. | ||
| Line 25: | Line 25: | ||
*The computer does not have an active internet connection | *The computer does not have an active internet connection | ||
|Feature non-goals=The ability to link cached support articles from this page would be a separate, future enhancement/feature. | |Feature non-goals=The ability to link cached support articles from this page would be a separate, future enhancement/feature. | ||
|Feature ux design=New Network Down message:<br> | |||
[[File:Network-down.png]] | |||
<br><br> | |||
A Network Down message would require changing the Server not found message:<br> | |||
[[File:Server-not-found.png]] | |||
}} | }} | ||
{{FeatureInfo | {{FeatureInfo | ||