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This would provide more meaningful error messages for people and give us the opportunity to give them better suggested troubleshooting steps. | This would provide more meaningful error messages for people and give us the opportunity to give them better suggested troubleshooting steps. | ||
This is especially important because after new Firefox releases many Firefox users find themselves unable to connect because Firefox is being blocked by a firewall. Currently in these situations we show them the "Server not found" message and the first troubleshooting step we suggest is to check the url for typos. If we instead show them a "Network Down" message we can also suggest they check firewall settings if they've just completed a Firefox update. | This is especially important because after new Firefox releases many Firefox users find themselves unable to connect because Firefox is being blocked by a firewall (up to 50% of support questions are about this). Currently in these situations we show them the "Server not found" message and the first troubleshooting step we suggest is to check the url for typos. If we instead show them a "Network Down" message we can also suggest they check firewall settings if they've just completed a Firefox update. | ||