Thunderbird/Support/GetSatisfaction/README: Difference between revisions

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 <b>In a hurry? It's as easy as 1. 2. 3. !</b>
-# While we will do our best to help you with your problem, please remember that Thunderbird is a '''free''' and '''open source''' project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels e.g. http://getsatisfaction.com/mozilla_messaging and this wiki. '''We do not provide paid support or support via telephone or email, fax or live chat. Official support is only provided online''' at http://getsatisfaction.com/mozilla_messaging & other unofficial places on the internet, NOT through this wiki.
+# While we will do our best to help you with your problem, please remember that Thunderbird is a '''free''' and '''open source''' project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels, e.g. http://getsatisfaction.com/mozilla_messaging and information articles on this wiki.<br>'''&nbsp;&nbsp;We do not provide paid support or support via telephone or email, fax or live chat or via this wiki or any expectation of response time.<br>&nbsp;&nbsp;Official support is only provided via [http://getsatisfaction.com/mozilla_messaging web forum] and [https://support.mozillamessaging.com/ support articles].'''<br>There are also unofficial Thunderbird support forums on the internet.
 # Read '''[[Thunderbird/Support/GetSatisfaction/README#How_to_make_Get_Satisfaction_work_for_you|How to make Get Satisfaction work for you]]''' in full
 # Start a new Thunderbird support topic by filling in the [[Thunderbird/Support/GetSatisfaction/README#How_to_make_Get_Satisfaction_work_for_you|Standard Thunderbird problem description info]] into the form at: http://getsatisfaction.com/mozilla_messaging/topics/new
-This is a DRAFT guide to the [http://getsatisfaction.com/mozilla_messaging Get Satisfaction] website as used by Mozilla Messaging for Thunderbird support. It is the first of a series of community-authored wiki pages on community support for Thunderbird using Get Satisfaction (there are numerous channels of support for Thunderbird on the internet, most notably the [http://forums.mozillazine.org/viewforum.php?f=39 mozillaZine forums] but the Mozilla Messaging team is focusing on Get Satisfaction). Please help by improving the contents of this page or giving suggestions in IRC at [http://www.mibbit.com/chat/?server=irc.mozilla.org&channel=%23gsfn #gsfn] on irc.mozilla.org
 == About Get Satisfaction ==
-Mozilla uses Get Satisfaction to provide support to Thunderbird users. '''Mozilla does not provide paid support or support via telephone or email, fax or live chat for Thunderbird. Official Thunderbird support is only provided online''' at http://getsatisfaction.com/mozilla_messaging & other unofficial places on the internet, NOT through this wiki.
+Mozilla** uses a service at [http://getsatisfaction.com/ Get Satisfaction] to provide support to Thunderbird users. The Get Satisfaction company does not answer questions about Thunderbird or other Mozilla products; Get Satisfaction merely runs the platform upon which Mozilla community contributors support the Thunderbird community (for other Mozilla products, please goto: http://support.mozilla.com).
-Get Satisfaction doesn't answer questions about Thunderbird or other Mozilla Messaging products; Get Satisfaction merely runs the platform upon which Mozilla community contributors support the Thunderbird community.
+&nbsp; &nbsp;** '''Mozilla does not provide paid support or support via telephone or email, fax or live chat for Thunderbird. Official Thunderbird support is only provided online''' at http://getsatisfaction.com/mozilla_messaging & other unofficial places on the internet, NOT through this wiki.
 == How to make Get Satisfaction work for you ==