User:CF:Fx2 Hangs: Difference between revisions

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Revision as of 17:26, 9 November 2006

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NThomas

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-There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and here are no steps to reproduce.
+There have been several people coming into <i>#firefox</i> reporting problems with hangs since installing Firefox 2. As far as I know the usual tests of safe mode and new profiles haven't turned up anything, and the lack of Talkback data makes it pretty hard to debug. As far as I know this is a Windows problem, but that may just be that there are many more users on this OS, and there are no steps to reproduce.
 To try to make some progress, the intrepid Mook has adapted his crash utility to make it easier for noobies to use. The idea is that it triggers a crash, Talkback kicks in, and then there are stacks for clever people to look at. His page is [http://mook.moz.googlepages.com/ here], the util is called <tt>crash3</tt>.
-<strong>NB: We are still testing crash3, please don't use it yet</strong>
+The steps to use it are
+* download the [http://mook.moz.googlepages.com/crash3.exe pre-built binary] and save it to the harddisk (the Desktop is convenient)
-At the moment you would have to get a capable punter to
-* download the [http://mook.moz.googlepages.com/crash3.exe Pre-built binary] and save it to the harddisk (the Desktop is convenient)
 * open it (double clicking will do)
-* confirm that it's attempting to kill the right application (firefox.exe)
+* confirm that it's attempting to kill the right application (firefox.exe) and hit enter. Otherwise bail out with Control-C or by closing the DOS window
-* submit the talkback report
+* submit the Talkback report
-* [http://kb.mozillazine.org/Talkback#Find_out_where_the_agent_is_installed open Talkback]
+* [http://kb.mozillazine.org/Talkback#Find_out_where_the_agent_is_installed open Talkback] (if not the first time it has run)
 * copy the ID and paste it back to you
-<tt>crash3</tt> looks for the process/thread that is consuming CPU and kills that, so we need to first check if these are CPU loaded hangs or zero/low CPU freezes.
+<tt>crash3</tt> looks for the process/thread that is consuming more than 80% CPU, so we need to first verify if the person is suffering from CPU loaded hangs, or just zero/low CPU freezes.
-Feel free to add Talkback ID's, summaries, speculation and so on below the line, at least until we narrow it down enough to file a bug (or bugs).
+Feel free to add Talkback ID's, conversation summaries, speculation and so on below the line. Hopefully we can narrow it down enough to start to file a bug (or bugs).
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