Support:PRD: Difference between revisions

Support:PRD (view source)

93 bytes removed , 2 October 2007

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 * Analytics and metrics
-** Product Metrics: Top viewed articles (problems)
+**See [http://wiki.mozilla.org/SUMO_Weekly_Metrics SUMO Weekly Metrics]
-** Support System Metrics: unanswered questions, volume, % of visitors to feedback rating of "helpful" by channel
 = Knowledge base requirements =