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Support:PRD: Difference between revisions
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= Forum requirements | = Forum requirements = | ||
The Firefox support forums will provide users an opportunity to ask support questions that are not addressed in the KB. Users will be directed to search the KB before using the forum. | The Firefox support forums will provide users an opportunity to ask support questions that are not addressed in the KB. Users will be directed to search the KB before using the forum. | ||
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text. Not all text may apply for all situations. Information we could | text. Not all text may apply for all situations. Information we could | ||
prompt for: | prompt for: | ||
* URL | |||
* Short description of the problem (thread title) | |||
* Steps to reproduce | |||
* Expected results | |||
* Actual results | |||
* When the problem started happening | |||
* Configuration info such as add-ons installed | |||
* Error text | |||
* Screenshot | |||
End users may reach others' threads when looking for a solution. To | End users may reach others' threads when looking for a solution. To | ||