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Support:PRD: Difference between revisions
→Chat requirements
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Live chat will be an easy to use real time communication channel for users who can’t find answers to their questions in the knowledge base and forums. Through a web interface (no download required), users will chat with community volunteers who will be using the OpenFire application. | Live chat will be an easy to use real time communication channel for users who can’t find answers to their questions in the knowledge base and forums. Through a web interface (no download required), users will chat with community volunteers who will be using the OpenFire application. | ||
==End-User Interface== | |||
*Users should be able to access the live chat from the browser, with no download initially. | *Users should be able to access the live chat from the browser, with no download initially. | ||
*Users should be prompted to ask a question or tell their problem before initiating the live chat (possibly some segmentation from a drop down menu). | *Users should be prompted to ask a question or tell their problem before initiating the live chat (possibly some segmentation from a drop down menu). | ||
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*Interface should also include statements e.g.: “Don't give out personal info” (credit cards, usernames, passwords, etc). | *Interface should also include statements e.g.: “Don't give out personal info” (credit cards, usernames, passwords, etc). | ||
==Functionality:== | |||
* Ability to push screenshots to users during chat session | * Ability to push screenshots to users during chat session | ||
** Way to get screenshots from users | ** Way to get screenshots from users | ||