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Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 18:45, 14 February 2021
, 14 February 2021→Diagnosis Steps: add performance profile
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* '''Do not delete files.''' "Bad files" can help developers solve problems. Please rename or move files instead of deleting. | * '''Do not delete files.''' "Bad files" can help developers solve problems. Please rename or move files instead of deleting. | ||
'''After diagnosing - Fully describe your problem, clearly in just a few words, in a [https://support.mozilla.org/ | '''After diagnosing - Fully describe your problem, clearly in just a few words, in a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support forum], [[Thunderbird:Testing:Memory_Usage_Problems#References|existing bug]] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report] and ...: | ||
* use numbers to describe quantities and amounts, for example cpu percentage, memory size, numbers of folders and messages <small>(not words like fast/slow, small/large)</small> | * use numbers to describe quantities and amounts, for example cpu percentage, memory size, numbers of folders and messages <small>(not words like fast/slow, small/large)</small> | ||
* precisely state when the behavior occurs (startup, shutdown, or "normal operation"), and every step in the process to reproduce the problem | * precisely state when the behavior occurs (startup, shutdown, or "normal operation"), and every step in the process to reproduce the problem | ||
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#* check whether any OS or application update process is in progress, for example [https://support.mozilla.org/en-US/questions/1226979 Windows update] | #* check whether any OS or application update process is in progress, for example [https://support.mozilla.org/en-US/questions/1226979 Windows update] | ||
#If you have newsgroup accounts, then in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing [https://groups.google.com/d/msg/mozilla.support.thunderbird/_6yvdz0de9g/9KJVVBqIAwAJ many newsgroups with many unread messages], {{bug|185634}}, {{Bug|541001}}, or [http://forums.mozillazine.org/viewtopic.php?p=9900989&sid=e32e1e42a3ddcac8c8605a1cbea6b2e8#p9900989].</small> | #If you have newsgroup accounts, then in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing [https://groups.google.com/d/msg/mozilla.support.thunderbird/_6yvdz0de9g/9KJVVBqIAwAJ many newsgroups with many unread messages], {{bug|185634}}, {{Bug|541001}}, or [http://forums.mozillazine.org/viewtopic.php?p=9900989&sid=e32e1e42a3ddcac8c8605a1cbea6b2e8#p9900989].</small> | ||
#If you have RSS news reader account, do you have autotagging enabled? <small>{{Bug|1342054}}</small> | |||
#If you have RSS news reader account, in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing something like {{Bug|551144}} (fixed in version 13).</small> | #If you have RSS news reader account, in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing something like {{Bug|551144}} (fixed in version 13).</small> | ||
# Any Outlook or Hotmail accounts? {{Bug|1355885}} | # Any Outlook or Hotmail accounts? {{Bug|1355885}} | ||
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#If you do not find an existing bug report and still see a problem ... | #If you do not find an existing bug report and still see a problem ... | ||
In your [https://support.mozilla.org/en-US/questions/new/thunderbird/form support] and bug postings, please | |||
* [[Thunderbird:Testing:Memory_Usage_Problems#Diagnosis_Steps|give details about your results of doing the list above]] | |||
* post the URL of a [https://support.mozilla.org/en-US/kb/profiling-thunderbird-performance profiling performance profile] that you have upload to the server. | |||
<!-- Other ways to help: | <!-- Other ways to help: | ||
* file bug reports for specific [[#Memory Leaks|Memory Leak]] issues. --> | * file bug reports for specific [[#Memory Leaks|Memory Leak]] issues. --> | ||