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Thunderbird/Support/Troubleshooting Checklist: Difference between revisions
Thunderbird/Support/Troubleshooting Checklist (view source)
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==Checklist in wikmedia format for this wiki and for SUMO== | |||
* 1. Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbirdThunderbird Troubleshoot Mode] | * 1. Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbirdThunderbird Troubleshoot Mode] | ||
* 2. Try disabling all 3rd party software including anti-virus, firewall etc | * 2. Try disabling all 3rd party software including anti-virus, firewall etc | ||
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* 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | * 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | ||
* 5 If 4. doesn't help then try getting Thunderbird logs | * 5 If 4. doesn't help then try getting Thunderbird logs | ||
==Checklist in markdown== | |||
<div class="mw-collapsible mw-collapsed" data-expandtext="Show me the markdown"> | |||
<code> | |||
* 1. Try [Troubleshoot Mode](https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbirdThunderbird) | |||
* 2. Try disabling all 3rd party software including anti-virus, firewall etc | |||
* 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | |||
* 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | |||
* 5 If 4. doesn't help then try getting Thunderbird logs | |||
</code> | |||
</div> | |||
==How to get Thunderbird logs in Windows:== | ==How to get Thunderbird logs in Windows:== | ||