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Thunderbird/Support/Troubleshooting Checklist: Difference between revisions
Thunderbird/Support/Troubleshooting Checklist (view source)
Revision as of 14:21, 24 July 2025
, 24 July 2025add link to logging wiki page
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* 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | * 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | ||
* 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | * 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | ||
* 5 If 4. doesn't help then try getting Thunderbird logs | * 5 If 4. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging | ||
==Checklist in markdown== | ==Checklist in markdown== | ||
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* 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | * 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-) | ||
* 4. copy/paste TB troubleshooting information (Thunderbird app menu `☰` -> `Help` -> `Troubleshooting information`) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | * 4. copy/paste TB troubleshooting information (Thunderbird app menu `☰` -> `Help` -> `Troubleshooting information`) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug) | ||
* 5 If 4. doesn't help then try getting Thunderbird logs | * 5 If 4. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging | ||
</code> | </code> | ||
</div> | </div> | ||