Thunderbird/Support/Troubleshooting Checklist: Difference between revisions

Thunderbird/Support/Troubleshooting Checklist (view source)

84 bytes added , 26 August 2025

web experiment add-ons aren't so pesky :-) apparently

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 * 1. Try &lsqb;https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbirdThunderbird Thunderbird Troubleshoot Mode&rsqb;
 * 2. Try disabling all 3rd party software including anti-virus, firewall etc
-* 3. if 1. and 2. don't work, try removing all add-ons because web experiment add-ons can be pesky :-)
+* 3. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO (or your locale's forum see https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages  e.g. Mozilla Italia, http://forum.mozillaitalia.org/index.php?board=32.0 ,  before filing a bug)
-* 4. copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO before filing a bug)
+* 4. If 3. doesn't help, and you are somewhat technical and have some time,  then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging
-* 5 If 4. doesn't help, and you are somewhat technical and have some time,  then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging
 ==Checklist in markdown==