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Thunderbird/Support/Troubleshooting Checklist: Difference between revisions
Thunderbird/Support/Troubleshooting Checklist (view source)
Revision as of 20:45, 26 August 2025
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==Checklist in markdown format Matrix and elsewhere == | ==Checklist in markdown format Matrix and elsewhere == | ||
* 1. Try [Thunderbird Troubleshoot Mode](https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird) | * 1. Try [Thunderbird Troubleshoot Mode](https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird). If you are on Windows, and if Thunderbird troubleshoot mode doesn't help, also try [Windows Safe Mode](https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f) | ||
* 2. Try disabling all 3rd party software including anti-virus, firewall etc | * 2. Try disabling all 3rd party software including anti-virus, firewall etc | ||
* 3. Copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO (or your locale's forum see https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages e.g. Mozilla Italia, http://forum.mozillaitalia.org/index.php?board=32.0 , before filing a bug; currently only Dutch and English are supported on SUMO) | * 3. Copy/paste TB troubleshooting information (Thunderbird app menu ☰ -> Help -> Troubleshooting information) into your SUMO question (or bugzilla bug but if you haven't done this checklist you should probably be asking the question on SUMO (or your locale's forum see https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages e.g. Mozilla Italia, http://forum.mozillaitalia.org/index.php?board=32.0 , before filing a bug; currently only Dutch and English are supported on SUMO) | ||
* 4. If 3. doesn't help, and you are somewhat technical and have some time, | * 4. If 3. doesn't help, and you are somewhat technical and have some time, then try getting Thunderbird logs. See https://wiki.mozilla.org/MailNews:Logging | ||
==Checklist in markdown== | ==Checklist in markdown== | ||