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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
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# '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and / or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches | # '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and / or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches | ||
# '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | # '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | ||
# '''Provide lots of details about your problem''' - In the description of your problem, list your mail service provider, email protocol (POP or IMAP), operating system (Windows XP/Vista, Mac OS X, Linux, etc), Thunderbird version, extensions you have installed, what you did, what happened and what you expected. The more information you can provide, the better the community can help you. For a good general description of how to write a support request, check out this page: http://www.gerv.net/hacking/how-to-ask-good-questions/ | # '''Provide lots of details about your problem''' - In the description of your problem, list your ''mail service provider'' (e.g. gmail, hotmail, comcast, etc), ''email protocol (POP or IMAP)'', ''operating system'' (Windows XP/Vista, Mac OS X, Linux, etc), Thunderbird version, extensions you have installed, '''what you did, what happened and what you expected'''. The more information you can provide, the better the community can help you. For a good general description of how to write a support request, check out this page: http://www.gerv.net/hacking/how-to-ask-good-questions/ | ||
# '''Use short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like "My Thunderbird has fallen and I can't get up" are not useful. | # '''Use short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like "My Thunderbird has fallen and I can't get up" are not useful. | ||