Account confirmers, Anti-spam team, Confirmed users, Bureaucrats and Sysops emeriti
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===What do I do if my messages are not getting through?=== | ===What do I do if my messages are not getting through?=== | ||
If you send a message with a valid "From:" address and, after two hours, you do not see it posted and did not get a reply back (saying, for example, your message was held for moderation), and you have not been told you are on a blacklist, please contact the list owner (see above). Give him the exact date and time of a message you sent, the mechanism you used (mail/news/Google Groups) and the name of the discussion forum you sent it to. If the list owner can't immediately locate it (it's not sitting in the moderation queue) the list owner (or the user, if the list owner is unresponsive) should [https://bugzilla.mozilla.org/form.itrequest file an IT Request ticket] (pick the "any other request" option) and make sure to include all of the above information. | |||
If you send a message with a valid "From:" address and, after two hours, you do not see it posted and did not get a reply back, and you have not been told you are on a blacklist, please contact the list owner (see above) | |||
==Moderation== | ==Moderation== | ||
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In the moderation interface, choose "Add <email address> to one of these sender filters" and pick "Discards". | In the moderation interface, choose "Add <email address> to one of these sender filters" and pick "Discards". | ||
The global blacklist is not yet implemented. When it is, the above instructions will do the trick. | (The global blacklist is not yet implemented. When it is, the above instructions will do the trick.) | ||
===What about other filtering mechanisms?=== | ===What about other filtering mechanisms?=== | ||
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For this, you need administrator access to the list, not just moderator access, and you need to remember which list you were moderating when you initially mis-whitelisted or mis-blacklisted them. Then, visit the [https://lists.mozilla.org/admin/ appropriate list admin page], log in, click "Privacy Options" and then "Sender Filters". This page has several lists; the ones you care about are <b>accept_these_nonmembers</b> and <b>discard_these_nonmembers</b>. | For this, you need administrator access to the list, not just moderator access, and you need to remember which list you were moderating when you initially mis-whitelisted or mis-blacklisted them. Then, visit the [https://lists.mozilla.org/admin/ appropriate list admin page], log in, click "Privacy Options" and then "Sender Filters". This page has several lists; the ones you care about are <b>accept_these_nonmembers</b> and <b>discard_these_nonmembers</b>. | ||