Confirmed users, Bureaucrats and Sysops emeriti
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Revision as of 18:17, 1 December 2006
, 1 December 2006→= Thoughts on integration, dependencies, and coordination among the channels
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* webmaster@mozilla.com/org (last or sometimes first resort) | * webmaster@mozilla.com/org (last or sometimes first resort) | ||
=== Thoughts on integration, dependencies, and coordination among the channels == | === Thoughts on integration, dependencies, and coordination among the channels === | ||
General Principals: | General Principals: | ||
Just about all depend on a good back end of current and useful knowledge base entries. I think hooking all channels into a central | Just about all depend on a good back end of current and useful knowledge base entries. I think hooking all channels into a central knowledge base that can be used in a variety of ways is key to many improvements and reduction of duplication. Lucy suggests this central KB needs moderation and ownership, and arbitration among contributors when disputes arise. | ||
Each of the feedback and support systems needs to be able to provide metrics that help to surface the most frequently reported and/or important problems. | Each of the feedback and support systems needs to be able to provide metrics that help to surface the most frequently reported and/or important problems. | ||