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Revision as of 19:31, 1 December 2006
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== Imroving Support Options == | |||
I kicked off some discussion about how we can improve Firefox support options here: | I kicked off some discussion about how we can improve Firefox support options here: | ||
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First lets Catalog all the support channels where we have interaction with users so we can figure out which ones need attention and improvement. | First lets Catalog all the support channels where we have interaction with users so we can figure out which ones need attention and improvement. | ||
The end goal of all of this is to retain more users that encounter problems when using firefox and to continue provide the best browsing experience. Like with all the places where we have been successful with mozilla in the past we will need to engage and leverage an active and passionate development and community. | |||
In the short run we need to build and improve the support offerings that are currently provided to end-users, do things reduce the number of mouse clicks and keyboard entries, and system interactions to providing helpful information. But in the long run the goal should be to not make the support systems we develop not needed -- the browser should just work! '-) | |||
To achieve that goal we need ways to surface critical problems and make sure they get addressed in product releases, and back end services that are connected to the browser. | |||
== Catalog of all the places where users report problems and try to get help == | == Catalog of all the places where users report problems and try to get help == | ||