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Support:PRD: Difference between revisions
→Chat requirements
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(This is not a requirement but rather a request for future enhancement: Integrate with IRC to tap in to existing IRC support community, make collaboration easier for more complex support questions, and enables peer review to ensure high quality responses. Although it will actually be 1-->group, it will appears as one-to-one for the user. Helpers will have simple solution to directly address user, while collaborating with others.) | (This is not a requirement but rather a request for future enhancement: Integrate with IRC to tap in to existing IRC support community, make collaboration easier for more complex support questions, and enables peer review to ensure high quality responses. Although it will actually be 1-->group, it will appears as one-to-one for the user. Helpers will have simple solution to directly address user, while collaborating with others.) | ||
'''Chat Workflow:''' | '''Chat Workflow (not up to date):''' | ||
*User asks question and logs into web-based chat | *User asks question and logs into web-based chat | ||
*Bot gives welcome user | *Bot gives welcome user | ||