Open Comms: Difference between revisions

Open Comms (view source)

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 Currently, you can find a collection of basic guidelines and tutorials for the different kinds of communication you might engage in. But ultimately our goal is to create frameworks and processes that enable you, amazing Mozillian, to see, hear and participate in Mozilla’s marketing communications. In other words, we want Open Comms to be more than a program, but to become the natural way we do things around here.
-== Social guidelines / tips ==
-There are a couple different ways we use social media at Mozilla: marketing, brand or issue analysis & customer support.
-Social marketing is all about connecting with our fans & followers to start a dialogue, share news or post updates. This can take the form of an image, video or text, but ultimately it’s about kicking off a conversation, and listening for feedback.
-Stay tuned for training guidelines on social marketing & social listening and feel free to get in touch with us if you want to be involved.
-See support guidelines for tips on customer support using social channels.
 == Support guidelines / tips ==