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Support/Weekly Meetings/Agenda 2018-09-05: Difference between revisions
Support/Weekly Meetings/Agenda 2018-09-05 (view source)
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==== SUPPORT FORUM ==== | ==== SUPPORT FORUM ==== | ||
* SUMO Day is tomorrow, we hope to see you online! What is [https://wiki.mozilla.org/Support/SUMO_day SUMO Day]? Join the community online to help users updating to Firefox 62 and find out how to to participate [https://wiki.mozilla.org/index.php?title=Support/SUMO_day/Firefox_62_SUMO_Day] (you will need a wiki account to edit - etherpad is no longer supported) | |||
*pastebin as been discontinued. Currently you can user Firefox Send to ask for troubleshooting information while we work on concluding this discussion. [https://support.mozilla.org/en-US/forums/contributors/713108?last=74562 Dpaste and other tools if used are at the risk of the user] | |||
*Metrics | |||
**86% response rate for Firefox desktop questions in the forum from 8/27 to 9/3 way to go! | |||
**83.5% solved rate for Firefox desktop questions in the same time way to go! | |||
**Top viewed questions (waiting on analytics access sorry) | |||
==== SOCIAL SUPPORT ==== | ==== SOCIAL SUPPORT ==== | ||
*Check you inbox, the newsletter for August has been sent out! Check out the events, top contributors, and the new faces. We love to see you online and thank you for all of your help. | |||
*Remember, moderators, we need your help as well as those that are interested in tagging during the release for the next three weeks. I look forward to seeing you online! | |||
# | *Metrics: | ||
** 252 Help Me tagged, 79 replies and 86 Casual #fxhelp helpers. 65.5% response rate, way to go! | |||
**Remember last time you joined - some really happy Firefox users from your help last release: https://twitter.com/guigs_mozilla/status/1037144803425771520 | |||
==== DECISIONS AND ACTION ITEMS ==== | ==== DECISIONS AND ACTION ITEMS ==== | ||
==== FUN ZONE - JOKES, ETC. ==== | ==== FUN ZONE - JOKES, ETC. ==== | ||
*Knock, knock | |||
Who's there? | |||
'Doctor' | |||
'Doctor Who?' | |||
'That's right' | |||
*Old Doctors never die, they just loose their patients. | |||
Leadership quote this week: "Leaders are team builders; coming together is a beginning; keeping together is progress; working together is success' --Henery Ford" from "Minute Modivators for Leaders" by Stan Toler. | |||