canmove, Confirmed users
2,233
edits
Thunderbird:Testing:Memory Usage Problems: Difference between revisions
Thunderbird:Testing:Memory Usage Problems (view source)
Revision as of 12:15, 26 January 2022
, 26 January 2022→Diagnosis Steps: add virtual folders
m (→References: minor) |
(→Diagnosis Steps: add virtual folders) |
||
| Line 6: | Line 6: | ||
= Diagnosis Steps = | = Diagnosis Steps = | ||
'''Before diagnosing:''' | '''Before diagnosing:''' | ||
* '''Some steps are <u>temporary</u> | * '''Some steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature.''' <u>Note, all steps are essential</u>, so please do not to skip any steps, especially disabling antivirus. | ||
* '''Do not delete files''', rename or move files instead | * '''Do not delete files''', rename or move files instead. We may need "bad files" later for developers to examine. | ||
'''After diagnosing, when you report your problem:''' | '''After diagnosing, when you report your problem:''' | ||
| Line 59: | Line 59: | ||
#Do you have thousands of contacts in your address book? <small>(possible related issues: google contacts add-on], [http://hogiblog.blogspot.com/2012/01/reducing-memory-usage-of-google.html?showComment=1333621724776#comment-c8055257360225747824]</small> | #Do you have thousands of contacts in your address book? <small>(possible related issues: google contacts add-on], [http://hogiblog.blogspot.com/2012/01/reducing-memory-usage-of-google.html?showComment=1333621724776#comment-c8055257360225747824]</small> | ||
<!-- fixed in 76 #Are you using chat? {{bug|1575214}} --> | <!-- fixed in 76 #Are you using chat? {{bug|1575214}} --> | ||
#If error message indicates a script problem (ex. "Unresponsive Script"), please set javascript.options.mem.log to true and provide a couple log entries of the form <small> CC(T+1186.6) collected: 131 (131 waiting for GC), suspected: 98, duration: 274 ms.</small> | #If error message indicates a script problem (ex. "Unresponsive Script"), please set javascript.options.mem.log to true and provide a couple log entries of the form <small> CC(T+1186.6) collected: 131 (131 waiting for GC), suspected: 98, duration: 274 ms.</small> | ||
# Has a proxy ever been defined, and is it working correctly or was the proxy removed? (A proxy can cause "Unresponsive script") | # Has a proxy ever been defined, and is it working correctly or was the proxy removed? (A proxy can cause "Unresponsive script") | ||
| Line 72: | Line 71: | ||
#* in Windows you want at least 20% free disk space and do defrags | #* in Windows you want at least 20% free disk space and do defrags | ||
#* check whether any OS or application update process is in progress, for example [https://support.mozilla.org/en-US/questions/1226979 Windows update] | #* check whether any OS or application update process is in progress, for example [https://support.mozilla.org/en-US/questions/1226979 Windows update] | ||
#How many virtual folders have you created? | |||
#If you have newsgroup accounts, then in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing [https://groups.google.com/d/msg/mozilla.support.thunderbird/_6yvdz0de9g/9KJVVBqIAwAJ many newsgroups with many unread messages], {{bug|185634}}, {{Bug|541001}}, or [http://forums.mozillazine.org/viewtopic.php?p=9900989&sid=e32e1e42a3ddcac8c8605a1cbea6b2e8#p9900989].</small> | #If you have newsgroup accounts, then in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing [https://groups.google.com/d/msg/mozilla.support.thunderbird/_6yvdz0de9g/9KJVVBqIAwAJ many newsgroups with many unread messages], {{bug|185634}}, {{Bug|541001}}, or [http://forums.mozillazine.org/viewtopic.php?p=9900989&sid=e32e1e42a3ddcac8c8605a1cbea6b2e8#p9900989].</small> | ||
#If you have RSS news reader account, do you have autotagging enabled? <small>{{Bug|1342054}}</small> | #If you have RSS news reader account, do you have autotagging enabled? <small>{{Bug|1342054}}</small> | ||
| Line 77: | Line 77: | ||
# Any Outlook or Hotmail accounts? {{Bug|1355885}} | # Any Outlook or Hotmail accounts? {{Bug|1355885}} | ||
# Is filter logging enabled at Tools > Filters? (large logs cause high overhead) | # Is filter logging enabled at Tools > Filters? (large logs cause high overhead) | ||
# Is panacea.dat cache file in [https://support.mozilla.org/en-US/kb/profiles-tb your profile] too big? <small>(>10MB | #Do you use server side message filters to place messages in folders? (for example gmail filters) | ||
# Is panacea.dat cache file in [https://support.mozilla.org/en-US/kb/profiles-tb your profile] too big? <small>(>10MB is probably too big. Calculate with thunderbird stopped: is panacea.dat larger than #folders*0.3k? See [https://bugzilla.mozilla.org/show_bug.cgi?id=65086#c34 bug 65086], {{bug|1084276}})</small> | |||
#Common resource requirements, hardware checks: | #Common resource requirements, hardware checks: | ||
#* Do you have the [https://www.mozilla.org/en-US/thunderbird/52.0/system-requirements/ minimum hardware requirements], and [[#Memory_Overview|enough memory]]? <small>Note, even having the minimum or recommended sized system may not be sufficient for <u>your</u> workload.</small> | #* Do you have the [https://www.mozilla.org/en-US/thunderbird/52.0/system-requirements/ minimum hardware requirements], and [[#Memory_Overview|enough memory]]? <small>Note, even having the minimum or recommended sized system may not be sufficient for <u>your</u> workload.</small> | ||