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Thunderbird/Support/Troubleshooting Checklist: Difference between revisions
Thunderbird/Support/Troubleshooting Checklist (view source)
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** For Thunderbird for Android, SUMO forum support is only available in English: https://support.mozilla.org/questions/new/thunderbird | ** For Thunderbird for Android, SUMO forum support is only available in English: https://support.mozilla.org/questions/new/thunderbird | ||
** For Desktop, SUMO is available in English, Dutch, Turkish, Serbian, Slovenian, Brazilian Portuguese, Italian, Hungarian, Finnish, Spanish and Czech: https://support.mozilla.org/questions/new/thunderbird-android | ** For Desktop, SUMO is available in English, Dutch, Turkish, Serbian, Slovenian, Brazilian Portuguese, Italian, Hungarian, Finnish, Spanish and Czech: https://support.mozilla.org/questions/new/thunderbird-android | ||
** German, French and other languages have volunteer run support forums which have worked well for decades: https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages#Non_English_Thunderbird_Support_Forums has a list of those forums | ** [http://www.thunderbird-mail.de/wiki/Hauptseite German], [http://forums.mozfr.org/viewforum.php?f=4 French] and other languages have volunteer run support forums which have worked well for decades: https://wiki.mozilla.org/Thunderbird/Support/Community_support_based_on_languages#Non_English_Thunderbird_Support_Forums has a list of those forums | ||
* 1. For Thunderbird Desktop (not applicable to Android and iOS) --> Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Thunderbird Troubleshoot Mode] If you are on Windows, and if Thunderbird troubleshoot mode doesn't help, also try [https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f Windows Safe Mode] | * 1. For Thunderbird Desktop (not applicable to Android and iOS) --> Try [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Thunderbird Troubleshoot Mode] If you are on Windows, and if Thunderbird troubleshoot mode doesn't help, also try [https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f Windows Safe Mode] | ||
* 2. Try disabling all 3rd party software including anti-virus, firewall etc | * 2. Try disabling all 3rd party software including anti-virus, firewall etc | ||