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Support/Knowledge Base/Objectives: Difference between revisions
Support/Knowledge Base/Objectives (view source)
Revision as of 04:17, 9 January 2010
, 9 January 2010→Background
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As we look for the most affective ways to improve the quality and performance of the knowledge base, I would like to gather a list of objectives we are trying to achieve each time we try to improve the knowledge base in any way. Once we have the list, we can look at which metrics we should use to measure the success of each objective. | As we look for the most affective ways to improve the quality and performance of the knowledge base, I would like to gather a list of objectives we are trying to achieve each time we try to improve the knowledge base in any way. Once we have the list, we can look at which metrics we should use to measure the success of each objective. | ||
Discussion: | Discussion: https://support.mozilla.com/en-US/forum/3/548248 | ||
== Objectives == | == Objectives == | ||
* We want users to be able to find the articles that answer their questions. | * We want users to be able to find the articles that answer their questions. | ||