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Thunderbird/Support/GetSatisfaction/Accelerator: Difference between revisions
Thunderbird/Support/GetSatisfaction/Accelerator (view source)
Revision as of 07:40, 1 February 2010
, 1 February 2010→Flag Duplicates
| Line 13: | Line 13: | ||
# close the topic (set to Answered or Solved) | # close the topic (set to Answered or Solved) | ||
# Auto-tag it with "duplicateofshorturl" e.g. "duplicate of http://gsfn.us/t/nr95" | # Auto-tag it with "duplicateofshorturl" e.g. "duplicate of http://gsfn.us/t/nr95" | ||
Roland's note: a mobile version of this that worked in Mobile Firefox on an N900 or Safari on an iPhone would allow me to eliminate duplicates on the weekend while waiting in line at the grocery store and other "interstitial" times | |||
=== Ask for missing information === | === Ask for missing information === | ||
Another 20% or so of our topics do not have enough information in the title and description to help the user. e.g. missing Thunderbird version, Operating system, mail provider, ISP, etc | Another 20% or so of our topics do not have enough information in the title and description to help the user. e.g. missing Thunderbird version, Operating system, mail provider, ISP, etc | ||