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Support/ForumRedesignPRD: Difference between revisions
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*Ability to vote "this solved my problem" (not just the OP) | *Ability to vote "this solved my problem" (not just the OP) | ||
*"This didn't help? perhaps one of these related threads may match your problem better" | *"This didn't help? perhaps one of these related threads may match your problem better" | ||
*Feedback vs Support questions? | *Feedback vs Support questions? (Let's focus on support questions first, we can loop in feedback in future) | ||
*Should we still lock solved threads? Plus: prevents people from overwhelming threads (they can me too but not post comments) Minus: it upsets users | *Should we still lock solved threads? Plus: prevents people from overwhelming threads (they can me too but not post comments) Minus: it upsets users -- I'd say let's not do it after. In the new design, it's pretty obvious comments don't get as much attention as the OP so we can just let them me-too. | ||
*Tracking with cookies or something so that we can ID the OP. | *Tracking with cookies or something so that we can ID the OP. | ||
*Split out discussion of the issue and followup questions vs solutions | |||
*Add comments for solutions | |||
*Social networking leverage | |||
Metrics | Metrics | ||
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Contributor experience | Contributor experience | ||
*Ability to flag threads for other contributors | *Ability to flag threads for other contributors (we should figure out a UI) | ||
*Ability to see "hot" issues (as measured by "me too" votes) | *Ability to see "hot" issues (as measured by "me too" votes) | ||
*More exposure for the fact that you can help answer as well as ask questions | *More exposure for the fact that you can help answer as well as ask questions | ||