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Support/Weekly Meetings/Minutes 2010-02-23: Difference between revisions
Support/Weekly Meetings/Minutes 2010-02-23 (view source)
Revision as of 21:24, 25 February 2010
, 25 February 2010no edit summary
(Created page with ''''Attendees:''' djst, cww, Topal, cilias, zzxc, TMZ, Tanner, and asadotzler '''Sumo''' * [http://blog.mozilla.com/sumo/2010/02/23/welcome-to-the-sumo-team-kadir/ Welcome to th…') |
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** Applause... | ** Applause... | ||
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | * [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | ||
** KB helpfulness has been going down and we don't know why. cilias did a day-by-day query and the numbers did not match. The day-by-day query may be looking at all locales, instead of just en-US. | ** KB helpfulness has been going down and we don't know why. cilias did a day-by-day query and the numbers did not match. The day-by-day query may be looking at all locales, instead of just en-US. Cww will look at the query, and help get the right numbers. | ||
** Forum answer rate is going down. The is due to the increase in total number of questions out-pacing the increase in community help. | ** Forum answer rate is going down. The is due to the increase in total number of questions out-pacing the increase in community help. | ||
* [http://spreadsheets.google.com/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&hl=en Last week's weekly support issues] | * [http://spreadsheets.google.com/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&hl=en Last week's weekly support issues] | ||
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'''Knowledge Base''' | '''Knowledge Base''' | ||
* Big thanks to everyone who updated articles for the browser ballot. | * Big thanks to everyone who updated articles for the browser ballot. | ||
** We targeted 70% of users, and we are going to end up with more than 80%. | ** We targeted 70% of users, and we are going to end up with more than 80%. cilias will work on making the rest a more open process (blog, contributor doc outlining how to get a locale included, etc.) | ||
* ''Help > For Internet Explorer Users'' A/B test | * ''Help > For Internet Explorer Users'' A/B test | ||
** Heads up! We are going to try changing the destination of the "For IE users" menu item to point to the Windows start page. | ** Heads up! We are going to try changing the destination of the "For IE users" menu item to point to the Windows start page. | ||
* New article: [https://support.mozilla.com/en-US/kb/Youtube+HTML5+does+not+work+in+Firefox Youtube HTML5 does not work in Firefox] | * New article: [https://support.mozilla.com/en-US/kb/Youtube+HTML5+does+not+work+in+Firefox Youtube HTML5 does not work in Firefox] | ||
* Need review: [https://bugzilla.mozilla.org/show_bug.cgi?id=543578 Personas disappear from the Add-ons window] | * Need review: [https://bugzilla.mozilla.org/show_bug.cgi?id=543578 Personas disappear from the Add-ons window] | ||
** | ** Cww will review. | ||
* Will be creating KB articles forum on prod this week. | * Will be creating KB articles forum on prod this week. | ||
** cilias should outline what needs to be done on a wiki page, and get the community more involved. | ** cilias should outline what needs to be done on a wiki page, and get the community more involved. | ||