Thunderbird/Support/SupportExtensionPRD: Difference between revisions

Thunderbird/Support/SupportExtensionPRD (view source)

626 bytes added , 2 June 2010

no edit summary

Confirmed users

5,365

edits

@@ Line 1: / Line 1: @@
+__TOC__
 This is a PRD (a high falutin' word for spec) for the Thunderbird Support Extension for Thunderbird 3.1 and beyond.
 The ideal plan would be to experiment with an extension for Thunderbird 3.
-Philosophy: learn by doing rather than just talking
+Philosophy: learn by doing rather than just talking, fix / repair the problem rather than getting the user to create a support request.
 i.e. bias towards getting an extension out and getting feedback ASAP and then get the extension core asap thereafter ideally 3.2
@@ Line 9: / Line 11: @@
 == Feature: about:support ==
 port Firefox feature from {{bug|548041}} and obscure username (possible enhancement: somehow provide full user name via a secure channel e.g. email to a mailing list if the user opts in)
+== Feature: Cannot send and receive email ==
+== Cannot send email ==
+check these steps in order:
+# check that firewall is not blocking SMTP traffic
+# check that the SMTP server is up (perhaps by ispdb polling SMTP status and having a REST API to get the status)
+# offer to delete password if the above doesn't work (requires user to opt-in and then type in password
+# Uncheck "Use username and password"
+if the above doesn't help copy the about:support settings to the clipboard and ask the user to paste them into Get Satisfaction