Support/Live Chat/Requirements: Difference between revisions

Support/Live Chat/Requirements (view source)

24 bytes added , 30 June 2011

Confirmed users

78

edits

@@ Line 16: / Line 16: @@
 *'''A link or button for starting a chat'''
-'''At some point before joining the queue, the user must be asked:'''
+'''Question form page'''
-*'''What the question is'''
+*'''Name'''
+*'''Email'''
+*'''Type the question'''
+*'''When the problem started to occur (selectable option)'''
+*'''How often the problem happens (selectable option)'''
+*Which agent the user would prefer to chat with
+'''Clarification page (only show if their browser doesn't allow autodetect)'''
 *'''Which OS (autodetect)'''
 *'''Which Firefox version (autodetect)'''
-*'''Which extensions are used'''
 *'''Which plugins are used (autodetect)'''
-*'''When the problem started to occur (selectable option)'''
-*'''How often the problem happens (selectable option)'''
 *Article/search used to get to chat (autodetect)
-*Which agent the user would prefer to chat with
 ===In the chat queue===