Thunderbird/Thunderbird5.0SupportIssues: Difference between revisions

=== Not so minor ===

(not in order)

# Windows 7 Aero Glass theme issues:[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis GS1] [http://getsatisfaction.com/mozilla_messaging/topics/tb_5_0_theme_broken GS2], workarounds: [http://getsatisfaction.com/mozilla_messaging/topics/tb_5_0_theme_broken#reply_5969753 install "Stylish" persona], [http://kb.mozillazine.org/Thunderbird_5.0_-_New_Features_and_Changes/Themes switch to a non aero Windows theme]

## when unfocused, the Thunderbird menu bar is blurred (also happens in Firefox)

## menubar and toolbar icons when focused are hard to read with aero theme - [[http://farm6.static.flickr.com/5063/5871097804_bcd6eaa922_o.png screenshot],{{bug|667248}}]

## some users don't like the monochrome buttons, prefer coloured ones - {{bug|668336}}

## huge aero glass area at top of tbird main window needs to go away - {{bug|667241}}

## drag and drop doesn't highlight the drop folder (works with Windows Classic Theme) - {{bug|668631}} - FIX submitted, hopefully will land in TB 6

# Windows High Contrast (non aero) Theme issues

## Don't use aero-style icons on Windows for non aero and high contrast themes - {{bug|608792}}, [https://bugzilla.mozilla.org/show_bug.cgi?id=608792#c12 userChrome.css workaround]

# '''Thunderbird 5 is slow aka Font Rendering - Direct 2D performance issues '''. [http://gsfn.us/t/2d13g GS1] [http://gsfn.us/t/2c70o GS2]. [[http://kb.mozillazine.org/Thunderbird_5.0_-_New_Features_and_Changes#Font_rendering_and_performance_issues workarounds from MozillaZine wiki, thanks RSX11M!]], [[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_0_slow GS thread]] Two possible solutions:

## known issues with TB 5.0 when hardware acceleration and/or font smoothing are switched on. Go into Tools → Options → Advanced → General and click Config Editor there. One by one, toggle the gfx.direct2d.disabled and layers.acceleration.disabled preferences to "true" (either of those or both) by double-clicking on them, restart Thunderbird after each change to see if it makes any difference

## Antivirus interaction. Go into Tools → Options → Security → Antivirus and uncheck the field.

# Messages are not alternately striped in Windows - weird because it works in Mac - [[http://www.flickr.com/photos/roland/5888170089/ flickr screenshot], [http://getsatisfaction.com/mozilla_messaging/topics/missing_background_stripes_in_thunderbird_5_on_windows_7 GS]]

# Keyboard shortcuts not working on Mac TB5, worked in TB 3.1 e.g. [http://getsatisfaction.com/mozilla_messaging/topics/no_keyboard_shortcuts_on_os_x_in_tb_5 Command Shift T to get new messages for all new accounts], {{bug|655989}}

# When filtering messages on startup into local folders with [https://bugzilla.mozilla.org/show_bug.cgi?id=668952#c31 "Multiple pop accounts to the local folder inbox, multiple filters to move to other subfolders."], corruption occurs - {{bug|668952}}, [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_beta2 GS1], [http://getsatisfaction.com/mozilla_messaging/topics/problems_with_delivering_mails_from_inbox_by_filters GS2] - CANNOT REPRODUCE:Roland and RKent both can't reproduce the problem :-( ; could be due to it requiring multiple filters and multiple POP accounts (perhaps 4 or more?) UNVERIFIED WORKAROUNDS: i) Set filter scope to "Checking mail (after classification) and manual," from "Checking mail and manual." ii) Disable Email Checking at Startup iii) Uncheck "Allow AV clients to quarantine..."

# Sort by Receiver or Sender name sorts by email address instead of actual name if showing only display name (Tools|Options|Advanced|Reading & Display "Show only display name for people in my address book" is checked) - UNCONFIRMED REGRESSION [[http://getsatisfaction.com/mozilla_messaging/topics/sort_function_thunderbird_5_0 GS1]], [[http://getsatisfaction.com/mozilla_messaging/topics/who_the_taught_you_to_sort GS2]], [[http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_does_not_display_message_download_progress GS3]], I believe this is {{bug|672022}} which hopefully will be fixed in TB7

# When printing messages with today's date, the date is not printed, just the time - REGRESSION: [http://getsatisfaction.com/mozilla_messaging/tags/bug_669385 GS], [{{bug|669385}}] - WORKAROUNDS: [http://kb.mozillazine.org/Date_display_format MZ Date Display format Article], [https://nic-nac-project.org/~kaosmos/printingtools-en.html Printing Tools] and [https://addons.mozilla.org/en-US/thunderbird/addon/configdate/ ConfigDate add-on]

# TB5 hangs after "Do you wish to compact all local and offline folders to save disc space? - [[http://getsatisfaction.com/mozilla_messaging/topics/compacting_files GS]] {{bug|673904|possibly bug 673904}}, POSSIBLE WORKAROUND: compact manually option, reducing the size of folders

# TB5 crashes on Mac OS X 10.6.8 at startup time - {{bug|668850}}, WORKAROUND: install TB6 beta

# Can't scroll in TB5 windows due to Drivers issue - shared with Gecko aka Firefox - [[http://getsatisfaction.com/mozilla_messaging/tags/thunderbird_5_scroll_issue GS]], [{{bug|605357}}]