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Contribute/Canned responses: Difference between revisions
Contribute/Canned responses (view source)
Revision as of 18:14, 20 September 2011
, 20 September 2011→Auto-responses
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=Auto-responses= | =Auto-responses= | ||
How does the auto-response work? | |||
* Someone fills out the form. | |||
* If they choose an area of interest that has an auto-response, that message is sent out immediately. | |||
* The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question. | |||
* The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response. | |||
Tracking which areas have auto-responses and which areas don't want them. | Tracking which areas have auto-responses and which areas don't want them. | ||