Support/Firefox Features 2011: Difference between revisions

Support/Firefox Features 2011 (view source)

543 bytes removed , 29 September 2011

Confirmed users

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 ===Provide an intuitive path to clean install (removing installation folder)===
 This feature is on hold. We are currently working with Robert Strong to investigate situations where this is necessary and fix them rather than provide this workaround.
-*'''Useful for''': corrupt files in install folder (breaks upgrades), malware/breaking extensions in install folder, security software editing the install folder (eg. zonealarm sandbox), Firefox not starting.
-*'''Frequency''': This step probably fixes around 5% of all Firefox support questions but is useful diagnostically in many more.  Number may be higher but users can't get to SUMO.
-*'''Suggestions for where to put it''': In the installer/uninstaller since users may expect uninstall/reinstall to help.  In a separate repair utility.
 ===Clean up user profile===