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Services/NOC (proposal): Difference between revisions
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** After 9-12mo, NOC staff are expected to work on external team projects where they hope to reorg to | ** After 9-12mo, NOC staff are expected to work on external team projects where they hope to reorg to | ||
** A rotational Swing-shift will be offered to facilitate this work. | ** A rotational Swing-shift will be offered to facilitate this work. | ||
== Duties == | |||
* ''<5 min Ack'' of issues | |||
** Pages escalate to Secondary in 5 minutes | |||
* Monitoring of key IRC channels | |||
** Communicate large-scale issues to IRC. | |||
=Scheduling= | =Scheduling= | ||
* A-shift start/quit times (PST): 0000, 0800, 1600 | * A-shift (Primary) start/quit times (PST): 0000, 0800, 1600 | ||
* B-shift start/quit times (PST): 0200, 1000, 1800 | * B-shift (Secondary) start/quit times (PST): 0200, 1000, 1800 | ||
* Swing-shift time: ~0900-1700 | * Swing-shift time: ~0900-1700 | ||
== Assignment == | |||
* SREs will rotate as follows: Secondary (2 weeks) -> Primary (2 weeks) -> Swing (1 week) | |||
=Facility= | =Facility= | ||