Revision as of 23:05, 2 February 2012

SREs

Minimum 7 person team.
- 8-9 is better (due to built-in turnover).
Should be "Tier 1+"
- will have root
- should have reasonable associate-level Linux/Juniper/something-useful skills
- There may never be less than one SRE (or more senior temp coverage, in emergencies) in the NOC.
Position is intended as a "gateway" position into Mozilla
- 18-24mo minimum tour-of-duty
- After 9-12mo, NOC staff are expected to work on external team projects where they hope to reorg to
- A rotational Swing-shift will be offered to facilitate this work.

SREs will rotate as follows: Secondary (2 weeks) -> Primary (2 weeks) -> Swing (1 week)

segregated physically
- allows closed-door "war room" focus for events
- default, however, is door-open, if the person on-staff wants this (social).
- dedicated attached conference room.
Multiple (6+) large-screen displays
- metrics (2+)
- monitoring (2)
  - internal (nagios)
  - external (watchmouse)
- video conference (1)
- satellite-fed news (1)
- key twitter feeds (1?)
2-3 "NOC" desks
2 "hotel" desks (don't necessarily need a good view of the screens)
dual discrete ethernet feeds
- dedicated ("real") VPNs to prod
- require cellular modem for backup connectivity

@@ Line 10: / Line 10: @@
 ** After 9-12mo, NOC staff are expected to work on external team projects where they hope to reorg to
 ** A rotational Swing-shift will be offered to facilitate this work.
+== Duties ==
+* ''<5 min Ack'' of issues
+** Pages escalate to Secondary in 5 minutes
+* Monitoring of key IRC channels
+** Communicate large-scale issues to IRC.
 =Scheduling=
-* A-shift start/quit times (PST): 0000, 0800, 1600
+* A-shift (Primary) start/quit times (PST): 0000, 0800, 1600
-* B-shift start/quit times (PST): 0200, 1000, 1800
+* B-shift (Secondary) start/quit times (PST): 0200, 1000, 1800
 * Swing-shift time: ~0900-1700
+== Assignment ==
+* SREs will rotate as follows: Secondary (2 weeks) -> Primary (2 weeks) -> Swing (1 week)
 =Facility=