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Support:PRD: Difference between revisions
→Overall requirements of solution
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http://wiki.mozilla.org/images/thumb/e/e6/Mockup1.2.jpg/745px-Mockup1.2.jpg | http://wiki.mozilla.org/images/thumb/e/e6/Mockup1.2.jpg/745px-Mockup1.2.jpg | ||
= Overall requirements of solution = | == Overall requirements of solution == | ||
One log-in for forums and knowledge base management and preferably chat as well. | One log-in for forums and knowledge base management and preferably chat as well. | ||
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**Need way to collect metrics from the content management system. | **Need way to collect metrics from the content management system. | ||
**See [http://wiki.mozilla.org/SUMO_Weekly_Metrics SUMO Weekly Metrics] | **See [http://wiki.mozilla.org/SUMO_Weekly_Metrics SUMO Weekly Metrics] | ||
== URL Structure == | |||
* support.mozilla.com/en-US/kb/Article+Name | |||
* support.mozilla.com/sv/kb/Article+Name | |||
* support.mozilla.com/en-US/chat/ | |||
* support.mozilla.com/en-US/forum/ | |||
When accessing a locale that doesn't include the requested kb page, it should fall back to en-US (or the fallback language a logged in user has specified). However, the actual URL would still be the foreign locale, and there would be a message on the page saying e.g. "This page is not yet translated to [language]. Feel free to help us out." | |||
= Knowledge base requirements = | = Knowledge base requirements = | ||