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Bugzilla:About Bugzilla Quality: Difference between revisions
Bugzilla:About Bugzilla Quality (view source)
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* If you encounter a bug in Bugzilla, and it has been fixed but the release isn't available yet, you can easily get the patch from our bug-tracking system or from our version-control system, both of which are fully available to the public. | * If you encounter a bug in Bugzilla, and it has been fixed but the release isn't available yet, you can easily get the patch from our bug-tracking system or from our version-control system, both of which are fully available to the public. | ||
* If you encounter an issue that hasn't been fixed, you not only have the code, and can fix it yourself, but you have an entire community of contributors and users who can advise you and help you fix it. | * If you encounter an issue that hasn't been fixed, you not only have the code, and can fix it yourself, but you have an entire community of contributors and users who can advise you and help you fix it. | ||
* The primary developers of Bugzilla are available easily and we provide support directly to users. I myself am the most frequent writer on the Bugzilla support mailing list, and nearly all the developers are available through IRC and provide support to the many users who come by. (Note that I myself ''managed'' an entire technical support department as the senior technician for a commercial software company before I started my own business providing Bugzilla services, and I am now | * The primary developers of Bugzilla are available easily and we provide support directly to users. I myself am the most frequent writer on the Bugzilla support mailing list, and nearly all the developers are available through IRC and provide support to the many users who come by. (Note that I myself ''managed'' an entire technical support department as the senior technician for a commercial software company before I started my own business providing Bugzilla services, and I am now one of those people providing support for Bugzilla directly to users on IRC and the mailing list.) | ||
* Bugzilla isn't dependent upon a single entity for support or development. In commercial software, if a firm fails and nobody buys their intellectual property, releases are ended forever. With Bugzilla, even if all the developers were to suddenly disappear, development could be continued by any entity. Witness Linux--in the 1990's, various Linux companies went bankrupt, but other successful companies (like Red Hat) were still able to continue and provide Linux as a product, because it's open source. | * Bugzilla isn't dependent upon a single entity for support or development. In commercial software, if a firm fails and nobody buys their intellectual property, releases are ended forever. With Bugzilla, even if all the developers were to suddenly disappear, development could be continued by any entity. Witness Linux--in the 1990's, various Linux companies went bankrupt, but other successful companies (like Red Hat) were still able to continue and provide Linux as a product, because it's open source. | ||