Firefox/Features/about-crashes

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Status

Make crash reports helpful and easier to access
Stage Definition
Status `
Release target `
Health OK
Status note Waiting for UX input.

{{#set:Feature name=Make crash reports helpful and easier to access

|Feature stage=Definition |Feature status=` |Feature version=` |Feature health=OK |Feature status note=Waiting for UX input. }}

Team

Product manager Asa Dotzler
Directly Responsible Individual Sheila Mooney
Lead engineer Blair McBride
Security lead `
Privacy lead `
Localization lead `
Accessibility lead `
QA lead Vlad Ghetiu (irc: vladg)
UX lead Alex Limi
Product marketing lead `
Operations lead `
Additional members `

{{#set:Feature product manager=Asa Dotzler

|Feature feature manager=Sheila Mooney |Feature lead engineer=Blair McBride |Feature security lead=` |Feature privacy lead=` |Feature localization lead=` |Feature accessibility lead=` |Feature qa lead=Vlad Ghetiu (irc: vladg) |Feature ux lead=Alex Limi |Feature product marketing lead=` |Feature operations lead=` |Feature additional members=` }}

Open issues/risks

`

Stage 1: Definition

1. Feature overview

Improve about:crashes to be more helpful and easier to access crash reports.

2. Users & use cases

Average user

  • Get links to recent crash report(s) for SUMO
    • Submit first, if necessary
  • Tell SUMO how often a crash is occuring
  • Disable add-on suspected of causing crash (assuming it hasn't been blocklisted)

Technical user / Developer

  • Gather more information when its needed to debug the crash

3. Dependencies

`

4. Requirements

`

Non-goals

  • Will not change the way crash reports are gathered/submitted.
  • Is not a replacement for crash-stats.
  • Will not provide all information that crash-stats provides.

Stage 2: Design

5. Functional specification

Additional information to expose

  • Date/time of crash
  • Related SUMO articles
  • Related bugs
  • Whether it's been submitted or not (currently hidden in the obscure format of the ID)
  • User comment
  • Whether we (Mozilla) want additional information to help diagnose the crash
  • Whether it's known/suspected to be caused by a certain addon
    • Include a button to disable that addon

Potentially useful info for technical users (toggle-able via hidden pref?):

  • Crash signature

Notes

  • Group by date range?
    • Makes it easier to see time-based trends
  • Remove usage of "bp-" syntax
    • Obscure way to expose whether something is submitted already, or will be submitted by clicking link
    • Removing this will make pasting-into-Bugzilla fail :( We can de-emphasize the UUIDs, but when providing a list to paste, we should keep the prefix. Jesse 04:32, 21 April 2011 (PDT)

6. User experience design

`

Stage 3: Planning

7. Implementation plan

`

8. Reviews

Security review

`

Privacy review

`

Localization review

`

Accessibility

`

Quality Assurance review

`

Operations review

`

Stage 4: Development

9. Implementation

Vaguely related bug: https://bugzilla.mozilla.org/show_bug.cgi?id=336872

Related project: https://addons.mozilla.org/en-US/firefox/addon/crash-report-helper/

Related project: https://wiki.mozilla.org/PostCrash

Stage 5: Release

10. Landing criteria

` {{#set:Feature open issues and risks=` |Feature overview=Improve about:crashes to be more helpful and easier to access crash reports. |Feature users and use cases===== Average user ====

  • Get links to recent crash report(s) for SUMO
    • Submit first, if necessary
  • Tell SUMO how often a crash is occuring
  • Disable add-on suspected of causing crash (assuming it hasn't been blocklisted)

Technical user / Developer

  • Gather more information when its needed to debug the crash

|Feature dependencies=` |Feature requirements=` |Feature non-goals=* Will not change the way crash reports are gathered/submitted.

  • Is not a replacement for crash-stats.
  • Will not provide all information that crash-stats provides.

|Feature functional spec===== Additional information to expose ====

  • Date/time of crash
  • Related SUMO articles
  • Related bugs
  • Whether it's been submitted or not (currently hidden in the obscure format of the ID)
  • User comment
  • Whether we (Mozilla) want additional information to help diagnose the crash
  • Whether it's known/suspected to be caused by a certain addon
    • Include a button to disable that addon

Potentially useful info for technical users (toggle-able via hidden pref?):

  • Crash signature

Notes

  • Group by date range?
    • Makes it easier to see time-based trends
  • Remove usage of "bp-" syntax
    • Obscure way to expose whether something is submitted already, or will be submitted by clicking link
    • Removing this will make pasting-into-Bugzilla fail :( We can de-emphasize the UUIDs, but when providing a list to paste, we should keep the prefix. Jesse 04:32, 21 April 2011 (PDT)

|Feature ux design=` |Feature implementation plan=` |Feature security review=` |Feature privacy review=` |Feature localization review=` |Feature accessibility review=` |Feature qa review=` |Feature operations review=` |Feature implementation notes=Vaguely related bug: https://bugzilla.mozilla.org/show_bug.cgi?id=336872

Related project: https://addons.mozilla.org/en-US/firefox/addon/crash-report-helper/

Related project: https://wiki.mozilla.org/PostCrash |Feature landing criteria=` }}

Feature details

Priority P3
Rank 999
Theme / Goal `
Roadmap User Support
Secondary roadmap `
Feature list Desktop
Project `
Engineering team Desktop front-end

{{#set:Feature priority=P3

|Feature rank=999 |Feature theme=` |Feature roadmap=User Support |Feature secondary roadmap=` |Feature list=Desktop |Feature project=` |Feature engineering team=Desktop front-end }}

Team status notes

  status notes
Products ` `
Engineering ` `
Security ` `
Privacy ` `
Localization ` `
Accessibility ` `
Quality assurance ` `
User experience ` `
Product marketing ` `
Operations ` `

{{#set:Feature products status=`

|Feature products notes=` |Feature engineering status=` |Feature engineering notes=` |Feature security status=` |Feature security health=` |Feature security notes=` |Feature privacy status=` |Feature privacy notes=` |Feature localization status=` |Feature localization notes=` |Feature accessibility status=` |Feature accessibility notes=` |Feature qa status=` |Feature qa notes=` |Feature ux status=` |Feature ux notes=` |Feature product marketing status=` |Feature product marketing notes=` |Feature operations status=` |Feature operations notes=` }}


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