Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 9
An apparently sick participant uses Ubiquity with Ubuntu.
Video
<video type="viddler" id="a8735477" width="437" height="315" desc="1x Video Full screen hack" frame="true" position="center"/> <video type="viddler" id="76ff13e6" width="640" height="442" desc="2x Video Full screen hack" frame="true" position="center"/>
Dicovery
- Gives up (0:58)
- Gives up (2:07)
- Facilitator Demonstrates (2:30)
- Invokes Ubiquity (2:43)
- Tries mousing auto-suggest (3:27)
- URL instead of email command (4:24)
- Skips hotkey info (1:43)
- Skips email info (7:08)
- Skips email info (7:31)
- Tries just typing (7:41)
- Tries URL bar as Ubiquity (9:06)
Qualitative Summary
Tester is was unable to find ubiquity on her own and lacks correct understanding of what ubiquity is. Facilitator leads user in answer about why she thought she needed to return to wiki to use Ubiquity.
Learnability
- Landing page intimidates (0:28)
- Video won't load (1:17)
- Skips hotkey info (1:43)
- Skips email info (7:08)
- Skips email info (7:31)
- Confused by Jargon: Wiki (8:10)
- Tries URL bar as Ubiquity (9:06)
- email- (4:21)
- URL instead of email command (4:24)
- Facilitator leads to help (4:55)
Qualitative Summary
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information.
Mental Model
- New-tab confusion (4:07)
Qualitative Summary
Tester would not look for help on her own, she often skipped past relevant information, and the help system itself was both intimidating and confusing. The facilitator directed her through the wiki to the correct section and she still skipped the necessary information.
Commands
- email- 3:25
- wiki+ 3:34
- email- 4:21
- maps+ 10:45
- weather+ 9:52
Qualitative Summary
User is rather tired by the time the email command comes up. She stopped trying new things and reflexively typed in the URL for her Yahoo account.
Feedback
- Likes: speed (10:04)