Provide intuitive steps when Firefox can't connect
Status
| Provide intuitive steps when Firefox can't connect | |
| Stage | Draft |
| Status | ` |
| Release target | ` |
| Health | OK |
| Status note | ` |
{{#set:Feature name=Provide intuitive steps when Firefox can't connect
|Feature stage=Draft |Feature status=` |Feature version=` |Feature health=OK |Feature status note=` }}
Team
| Product manager | ` |
| Directly Responsible Individual | Michael Verdi |
| Lead engineer | ` |
| Security lead | ` |
| Privacy lead | ` |
| Localization lead | ` |
| Accessibility lead | ` |
| QA lead | ` |
| UX lead | ` |
| Product marketing lead | ` |
| Operations lead | ` |
| Additional members | ` |
{{#set:Feature product manager=`
|Feature feature manager=Michael Verdi |Feature lead engineer=` |Feature security lead=` |Feature privacy lead=` |Feature localization lead=` |Feature accessibility lead=` |Feature qa lead=` |Feature ux lead=` |Feature product marketing lead=` |Feature operations lead=` |Feature additional members=` }}
Open issues/risks
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Stage 1: Definition
1. Feature overview
We should help people when Firefox can't connect to a website or the internet. Currently we display an error message, 3 troubleshooting tips and a "Try Again" button. Very often, especially in the case where Firefox can't connect to the internet, people are very upset that our help system is only accessible via the internet. In fact, we're adding messaging around this to the Mozilla voicemail because people often try to call us for help in this case.
After Firefox releases, often, >50% of questions relate to firewalls
What this feature would do:
- When unable to load a page, Firefox can check to see if it can still access the internet and that this isn't just a case of mistyped URL.
- If Firefox can't connect to the internet it will display a "Network Down" error page that contains a button to open a cached SUMO page with detailed steps for resolving the issue (Firefox would have to cache the SUMO page ahead of time and at regular intervals).
- The Network Down error page can serve different SUMO pages depending on conditions that it can detect. For example, if this is Windows and it's the first boot since upgrading, a SUMO article about firewalls blocking Firefox can be shown.
2. Users & use cases
- Internet Security software blocking Firefox
- Proxy errors
- DNS errors
- Problems with IPv6
- The computer is connected to a wi-fi access point that doesn't have an active internet connection
- The computer does not have an active internet connection
3. Dependencies
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4. Requirements
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Non-goals
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Stage 2: Design
5. Functional specification
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6. User experience design
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Stage 3: Planning
7. Implementation plan
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8. Reviews
Security review
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Privacy review
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Localization review
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Accessibility
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Quality Assurance review
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Operations review
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Stage 4: Development
9. Implementation
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Stage 5: Release
10. Landing criteria
` {{#set:Feature open issues and risks=` |Feature overview=We should help people when Firefox can't connect to a website or the internet. Currently we display an error message, 3 troubleshooting tips and a "Try Again" button. Very often, especially in the case where Firefox can't connect to the internet, people are very upset that our help system is only accessible via the internet. In fact, we're adding messaging around this to the Mozilla voicemail because people often try to call us for help in this case.
After Firefox releases, often, >50% of questions relate to firewalls
What this feature would do:
- When unable to load a page, Firefox can check to see if it can still access the internet and that this isn't just a case of mistyped URL.
- If Firefox can't connect to the internet it will display a "Network Down" error page that contains a button to open a cached SUMO page with detailed steps for resolving the issue (Firefox would have to cache the SUMO page ahead of time and at regular intervals).
- The Network Down error page can serve different SUMO pages depending on conditions that it can detect. For example, if this is Windows and it's the first boot since upgrading, a SUMO article about firewalls blocking Firefox can be shown.
|Feature users and use cases=*Internet Security software blocking Firefox
- Proxy errors
- DNS errors
- Problems with IPv6
- The computer is connected to a wi-fi access point that doesn't have an active internet connection
- The computer does not have an active internet connection
|Feature dependencies=` |Feature requirements=` |Feature non-goals=` |Feature functional spec=` |Feature ux design=` |Feature implementation plan=` |Feature security review=` |Feature privacy review=` |Feature localization review=` |Feature accessibility review=` |Feature qa review=` |Feature operations review=` |Feature implementation notes=` |Feature landing criteria=` }}
Feature details
| Priority | Unprioritized |
| Rank | 999 |
| Theme / Goal | ` |
| Roadmap | ` |
| Secondary roadmap | ` |
| Feature list | ` |
| Project | ` |
| Engineering team | ` |
{{#set:Feature priority=Unprioritized
|Feature rank=999 |Feature theme=` |Feature roadmap=` |Feature secondary roadmap=` |Feature list=` |Feature project=` |Feature engineering team=` }}
Team status notes
| status | notes | |
| Products | ` | ` |
| Engineering | ` | ` |
| Security | ` | ` |
| Privacy | ` | ` |
| Localization | ` | ` |
| Accessibility | ` | ` |
| Quality assurance | ` | ` |
| User experience | ` | ` |
| Product marketing | ` | ` |
| Operations | ` | ` |
{{#set:Feature products status=`
|Feature products notes=` |Feature engineering status=` |Feature engineering notes=` |Feature security status=` |Feature security health=` |Feature security notes=` |Feature privacy status=` |Feature privacy notes=` |Feature localization status=` |Feature localization notes=` |Feature accessibility status=` |Feature accessibility notes=` |Feature qa status=` |Feature qa notes=` |Feature ux status=` |Feature ux notes=` |Feature product marketing status=` |Feature product marketing notes=` |Feature operations status=` |Feature operations notes=` }}