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Support:Event Kit

567 bytes added, 13:53, 29 August 2017
Q3 updates for the SEK 2.0
= SUMO Event Kit =
 
'''IMPORTANT: the information below is about events that focus on improving the state of support.mozilla.org (also known as SUMO). For all other Mozilla events, please contact directly the people and/or teams responsible.'''
== When to organize a SUMO event? ==
Generally, the frequency of events should depend on their scale. The bigger the event, the less frequently it happens. Big, global things at Mozilla happen once or twice a year, maximum. Smaller, local events can happen more often, but they should never NEVER happen without a clearly defined goal. You  '''Remember: you should always know why you are meeting and what will change after the meeting - already before you meet! :-)'''
Let’s look at the details...
== How to organize a SUMO event? ==
 First of all - take a look around - maybe there's already an event happening somewhere in the area. :* Check the [https://www.mozilla.org/contribute/events/ Mozilla Event Calendar] for that or [https://reps.mozilla.org/people/#/ contact your local Rep(s)] to see if there's something happening that's not in the calendar.If there are some events already happening, contact the organizers and ask about the possibility of co-organizing a SUMO event as part of their event(s). If you need help or support with that, contact manasumo-team(AT)mozilla.com or vesper.* You can also organize a SUMO event as part of some other, bigger event (ATthat does not have to be organized by Mozilla)mozilla.comFor this, you will definitely have to contact the organizers of the bigger event to talk about the possibility of joining their event with a SUMO stand or event segment
If there are no events in the area, and you still want to organize one, that's great!
Let’s go through the event checklist:
* (optional) [https://reps.mozilla.org/people/#/ Contact your local Rep(s)] to get on-the-ground support with further planning
* Decide on the main theme of the event. Your options are:
** Helping others directly (includes - through [Army of Awesomehttps://support.mozilla.org/questions/all Support Forums] and/or [https://wiki.mozilla.org/Support Forums/Social Social support])** Improving the Knowledge Base (in [https://support.mozilla.org/en-US/contributors English] or [https://support.mozilla.org/localization your native language, if it's not English])** Hacking on the code of the platform - ([https://github.com/mozilla/kitsune/ forking Kitsune from GitHub])
* Do your research and create a document with as much of the information from the following list as possible:
** Date (when will the event happen?)
** anything else that you think could be important for the event to happen successfully
'''Planning ahead like this is not easy, but it will make your life so much easier - trust us!'''
Share your document with mana(AT)mozilla.com and vespersumo-team(AT)mozilla.com, and we will work with you on the next steps.
====A side noteImportant information about event budget====If you need budget, you will be submitting your event to the Participation Team , who we work with on oversee all contributor-driven event projects. Your request will be submitted through Bugzilla. The questions above will help you answer their main questions for each and every event they have to decide on supporting (to better allocate the limited resources we have):
1. Which functional area goals is this supporting and how?
In case you're still wondering, SUMO events are supporting ... support ;-) (you can also call it "user engagement and volunteer participation"). Specialized events (an AoA a Social Support workshop, an L10n a Localization sprint, etc.) will be supporting a particular segment part of that.
2. What are the event goals? What's success for this event? How are you going to measure it?
6. Are there "optional" costs not needed for the success of the event? Which ones? What the minimum viable budget?
Be smart about the money! If you save on something that is not absolutely necessary for your event, everyone will benefit from this - the saved money can go towards We are not always able to spend as much as we would like, because there are hundreds of events around the world each year, and this is not Pokemon (we _can't_ support them all)other projects.
We are not always able to spend as much as we would like, because there are hundreds of events around the world each year. If you have questions or are confused about any of the above items on any of the question lists, please contact us at the emails mentioned abovesumo-team(AT)mozilla.com.
== Hackable / Remixable Event Resources ==
Are you ready to run a SUMO event, presentation or sprint? Check out these resources that will help you to make it truly SUMO!
'''Feel free to hack on it, personalize it and localize it for your local community!'''
If you do, please upload your language version below and make a category for it (like the one in English).
==== in English ====
* 2014 version: [[File:SUMO_presentation_template_final.odp]](outdated)* 2015 version (SUMO in general): [[File:SUMO general presentation.odp]](outdated)* 2015 version (SUMO l10n): [[File:SUMO L10N preso 2015.odp]](outdated)* 2017 version (SUMO in general): (coming soon!)
=== How to contribute to SUMO cheat-sheets ===
Print- ready versions in .pdf format:
<!-- * Army of Awesome: [[File:AoA_starter.pdf]]-->
* Knowledge Base: [[File:KB_starter.pdf]]
* L10N: [[File:L10n_starter.pdf]]
* Support forum: [[File:Forum_starter.pdf]]
<!-- * Kitsune: [[File:Kitsune_starter.pdf]]-->
Easily editable versions in .odt format (do not contain the cool .pdf fonts, sorry!):
<!-- * Army of Awesome: [[File:AoA starter editable.odt]]-->
* Knowledge Base: [[File:KB starter editable.odt]]
* L10N: [[File:L10n starter editable.odt]]
* Support forum: [[File:Forum starter editable.odt]]
<!-- * Kitsune: [[File:Kitsune starter editable.odt]]-->
<!-- Useful source material if you want to remix the content:--><!-- * Army of Awesome: https://support.mozilla.org/get-involved/army-of-awesome--><!-- * L10N: https://support.mozilla.org/get-involved/l10n--><!-- * Support forum: https://support.mozilla.org/get-involved/questions-->
=== T-shirts, stickers, etc. ===
* SUMO business card [[File:SUMO_card_de.pdf]]
<!-- The paper SUMO warrior is the fastest way to have something easy and fun to give to your participants. Just download it, print it on thicker paper, and you're good to go! If you want people to build the warriors at the event, don’t forget to bring scissors!--><!-- Download the SUMO paper warrior here: [[File:sumo-warrior.pdf]]-->
Need more cool stuff for your event? Please reach out to mana@mozilla.com or vesper@sumo-team(AT)mozilla.com at least one month before so you can coordinate making your own t-shirts, stickers, and other items locally and expensing it through Mozilla OR receiving some of our own (if possible).
If At the moment, you are working on organizing an event and need swag, '''please talk to Madalina and/or Michał'''. You can pick from two SUMO gear providers:
* http://www(dot)cafepress(dot)com/SUMOSwagStore - T-shirts, bags, other stuff
* http://www.redbubble.com/people/support-mozilla/shop/sticker - High quality stickers
If you are to be reimbursed for your orders, '''please talk to us firstbefore you order anything'''. == Firefox Clinics ==Do you want to organize a Firefox Clinic? [https://wiki.mozilla.org/ReMo/SOPs/MozCoffee/Firefox_Clinic Check out the resources here]
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