Canmove, confirm
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→Contacting Release Engineering: update escalation path to use matrix instead of irc
Our team is located on 3 continents and in 5 time zones. This allows us to provide better service, especially if you contact us using one of the following methods:
* To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug]
* To ask a general question, ping in #firefox-ci on IRCMatrix, or email release@mmozilla.ccom
* To request status on an existing request, set the "needinfo" flag in the bug.
Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods:
# Use #firefox-ci in IRC on Matrix or email release@mmmozilla.ccom, starting your message with 'URGENT:'. If no response in 15 minutes, then
# Be sure the bug severity is set to "<tt>blocker</tt>"
# Call one or more of the following people (nagios page preferred if you have access):
