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* Thunderbird is from Mozilla which is an open organization. This means that transparency and openess openness are valued and therefore there is no paid support or support over the phone or via email
* For newcomers, we recommend checking out [http://getsatisfaction.com/mozilla_messaging Thunderbird support on Get Satisfaction]. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search or via Get Satisfaction.
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction]
