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Thunderbird/Support/GetSatisfaction/TaggingConventions

2,017 bytes added, 23:11, 2 September 2009
Created page with 'goals of this tagging convention: * intuitive * organic "pave the cowpath" i.e. use the tags that people are already using * to make it compatible with future systems consider s…'
goals of this tagging convention:
* intuitive
* organic "pave the cowpath" i.e. use the tags that people are already using
* to make it compatible with future systems consider shorter tags without spaces
* don't use code name i.e. module names
* DO use names that are in the UI e.g. "message filters" AND names that are in common use by users e.g. "filters"
* try to use 3 word tags, tags longer than 3 words are hard

Tagging Conventions
* if the topic is a FAQ, tag it "faq"
* if the topic is one of the following common faq areas then tag it
** "default email client" - for making Thunderbird the default email client
** "default browser" - for making Firefox the default browser
** "dataloss" - for emails deleted
** "address book" - for address book issue
** "cannot receive email" - when you can't receive emails
** "cannot send email" - when you can't send emails
** "password" - problems with Thunderbird passwords in general
** "master password" - problem with Tb's master password
** "filters", "message filters" how to set up filters, question on filters
** "account setup", "accounts" for setting up account problem
** "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
** "news groups" - usenet issue
** "line breaks" - line break issue
** "phantom messages" - messages not being marked as read or not displayed
** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
** "email import" - email import issue
** operating system - if operating system tag whatever makes sense, e.g. "Windows", "Windows XP", "Windows7", "Windows Vista", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu"
** Thunderbird version, e.g. "Thunderbird 2", "Thunderbird 3", "Thunderbird 3 Beta 3", "Thunderbird 2.0.0.23"
** tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced
** mail provider e.g. "Comcast", "gmail"
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