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* While we will do our best to help you with your problem, please remember that Thunderbird is an '''free and open ''' source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly '''volunteer ''' efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels i.e.g'''our support knowledgebase''' at http://support.mozillamessaging. com and '''our support forum''': http://getsatisfaction.com/mozilla_messaging and this wiki. We There are no other other support channels i.e. '''we do not provide offer paid support or support via , telephone or , email & other places on the internet, NOT through this wikifax, or chat support for Thunderbird'''.
* For newcomers, we recommend checking out [http://getsatisfaction.com/mozilla_messaging Thunderbird support on Get Satisfaction]. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search or via Get Satisfaction.
* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction]
