** "email import" - email import issue
** '''compact''' - for folder compact issues
*** '''compactask''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 )
*** '''compactcrash''' - compact caused crash
*** '''compactfail''' - folder failed to compact
*** '''compactlost''' - compact causes dataloss
*** '''compactwhy'''/'''compactwhat''' - user doesn't understand compact. what is it?
** '''system recovery''' - for window system recovery
** '''data recovery''' - for issue related to recovering/restoring data in the profile