Remember you are the host/speaker so don't be shy and drive the conversations! Don't forget to look your watch from time to time.
=== Firefox Clinic (Help Desk) ===During your a MozCoffee you may might consider having a Firefox Clinic!including specific activities:
Giving support in person is a very fun and rewarding way of representing Mozilla. It is very important that users can solve the problems they encounter with Firefox, so that they keep using Firefox and recommend it to their friends.Take the challenge, troubleshooting is a lot of fun! In many cases it is very easy to help users, since SUMO has most of the documentation needed. Some times some extra effort is required, but that's when the fun starts. And don't forget<div style="border-radius: 10px;width:25%;height: you are not alone90px;background-color: the SUMO community has your back and will help you on the IRC channel #sumoA2BFF4;float:left;display:block;margin:1. The gratitude of the users and the feeling that you solved a problem and saved some one's day is one of the greatest things of being part of SUMO, so try it out5%;border: 1px solid #C4C295;text-align:center;padding:2. If you get more friends and Mozillians to help you, it will be easier and more fun.In order to do a Firefox Clinic within your MozCoffee make sure you allocate specific time for it and include it in the communications for the event. Also make sure you get in contact with your local Sumo Locale leader (5%;padding-top:0px"><h3>[[https:ReMo/SOPs/docs.google.comMozCoffee/spreadsheet/ccc?key=0AgWYybv51dC-dFZlX1NMWVcyY2NFQWV3MTk4TTlDWFE#gid=0 List of Locale LeadersFirefox Clinic|Firefox Clinic]]) inviting her</his over to help out with the Clinic, she/he is the expert on Sumo!==== Prepare for giving support ====*'''Get to know the top issues'''h3><br><p>Support.mozilla.org keeps track of what articles are accessed most often as well as what issues people are commonly asking about on the forums. *'''Get familiar users with the existing documentation'''Support.mozilla.org has many articles translated into different languages. There are also some great community run support sites for Mozilla's projects. Check out what exists for your region so you know where to go if you get stuck. *'''Get some practice'''If you’re not already the go-to in your family or circle of friends for tech help, or even if you are, you may want to get some practice by answering user questions in the Support Forum. Or join the Army of Awesome and practice helping users on Twitter. *'''Get help'''If there's a question you can't answer you can always try to ask the community on the #SUMO IRC channel. Most of the time there's someone there that will be able to help. Otherwise you can post the question to the support forum.Here's a cheat sheet that will help you prepare for supporting users on Firefox Clinics: https:/issues</support.mozilla.orgp></en-US/kb/firefox-clinic-cheat-sheetdiv>
